Kim S. Email & Phone Number

Rosemont, Il, Us

Boca Raton, Florida, Us

While in this role I held the responsibility for spearheading the effective management of the entire customer experience for the supply chain department. I successfully supported all carrier and supply chain related issues regarding customer order process by building cross-functional team consisting of 54 employees and dedicated management team. Additionally, I designed and launched training team, SOPs, and knowledge assessments to assist employees in attaining company goals and ensured sufficient customer experience by identifying and resolving process change issues. Some of my key accomplishments include:• Played key role in the achievement of more than 1.8M transactions per year through the implementation of innovative team processes.• Successfully managed and executed business operations restructure in less than six months, resulting excess company savings of more than $200K. • Achieved $1.6M in company savings through the implementation of shrink savings methods.• Defining KPIs, key metrics, and perform data analysis in Transera/Excel and other software knowledge for analyzing team performance.

I played a key role in leading project teams through the implementation of integrated solutions designed to solve workflow challenges in this position. I also effectively transformed, globalized, and enhanced customer order process through the design and management of cross-functional, six-member team. I championed business unit change through the effective identification and evaluation of business unit operational impact and created alignment for order management by fostering positive communication with senior leadership teams.Some of my key accomplishments include:• Successfully reorganized various business operation positions, including talent assessment, recruiting initiatives, and role assignments, in less than three months.• Designed, implemented, and managed various change management efforts, including internal and customer-facing changes, for Supply Chain.• Spearheaded the integration of Office Depot and OfficeMax to single Order Management system.• Guaranteed legacy ODP systems flowed through to fulfillment by prioritizing business processes within multiple business units impacted by Cross-Company Sourcing (CCS) project.

I developed end-to-end SAP order management structure and managed implementation across entire company while in this role. I played a key role in the consolidation of order management systems into single platform, effectively closing gap between IT and business departments, and provided essential support to Merchandising, Pricing, E-Commerce, Information Technology, and Customer Service departments throughout implementation of SAP modules. Additionally, I allowed company to offer highly innovative order management capabilities by driving large IT and business projects. Some of my key accomplishments include:• Introduced Customer Visibility Enhancements via OfficeMax.com to send additional order notification emails to customers, resulting in customer satisfaction increases and labor costs reductions. • Successfully implemented Global Availability to Promise (SAP) for new business segment at OfficeMax in less than twelve months to effectively reduce lead time and enhance on-time delivery.

Carrollton, Tx, Us

While employed in this role I effectively led and supported $130M order fulfillment activity for Latin America and Canada by managing cross-functional team of operational managers, project managers, support staff, and customer service representatives. I also spearheaded numerous global supply chain strategic business projects. Furthermore, I attained quarterly regional sales targets through close collaboration with customers and sales teams within supported regions. Some of my key accomplishments include: • Attained project savings of more than $8M by effectively distributing freight savings for various lane changes. • Reduced manual handling time, improved document turnaround time, and enhanced cash accuracy and collectability through global implementation of output documents, including packing list, commercial invoices, and billing invoices. • Achieved global project savings $7.7M, and enhanced business position, by reducing lead time and variable costs.

San Jose, California, Us

Created and managed a $5M rolling forecast for products. Led and supported life time buy activities, transfer of new productions from NPI to productions. Performed excess and obsolete analysis as well as inventory aging analysis. Directed employee performance objectives and reviews. ✦ Communicated forecast to all outsourced manufacturing partners in order to support on time delivery performance of 94% and order cycle time of 14 days.

Marlborough, Ma, Us

Directed team of associated covering VMI (Vendor Managed Inventory) hubbing for OEM (Original Equipment Manufacturer) customers, eCommerce, customer service, third party relationships, and department KPIs. Identified solutions for customer needs and participated in weekly management business reviews. Team was recognized by SVP for superior performance. Key Contributions: ✦ Supported $416M in acquisitions and directly managed $65M revenue per quarter of all order fulfillment activity, including backlog for channels. ✦ Established VMI hub process for strategic OEM customers, which encompassed $400M in inventory and managing the inventory turns. ✦ Responsible for converting customers to eCommerce ordering, achieving 96% of gross bookings, as well as minimizing order cycle time and increasing overall quality. ✦ Achieved ISO 9001-2000 certification

Motorola – Schaumburg, IL – 1997-1999Worldwide Customer Relations Manager Restructured customer service function to create a customer focused group. This effort included consolidation of our customer service operations throughout the US. These restructure included setting up regional customer service centers in Asia and Europe. Managed the Worldwide Customer Service Team (Asia, Europe and US). Responsible for set performance criteria and evaluations. Motorola – Schaumburg, IL – 1996-1997American Parts Division Customer Service Call Center Supervisor Supervised a staff of 25 customer service representatives in a fast paced call center environment. Analyzed and monitored call volumes. Developed and executed organizational goals and strategies necessary to achieve world class customer satisfaction and operational excellence. Motorola – Schaumburg, IL – 1987-1996Supervisor Order Processing Call Center Hired, trained and supervised 25 individuals in Order Processing and Product Support. Implemented and executed business goals and objectives to improve quality standards. Implementations of new order processing system. (base AS400)