Account Supervisor/Marketing Manager
Boston, Ma, Us
Day-to-day client relationship management and project planning and oversight, primarily for SapientNitro client, Sony Electronics. Collaborated with clients, internal teams and third party vendors on the production of integrated, multi-track projects, for consumer, reseller, and distributor audiences, that met or exceeded client expectations. Determined staffing needs and time and cost estimations for statements of work.• Drove strategic planning for clients, resulting in better insight into upcoming project requirements as well as production of previously unidentified deliverables that met clients’ needs prior to requests.• Worked with clients and internal teams to improve project request process resulting in on-target creative at project start, saving days in client review rounds. • Spearheaded campaign metric reporting to provide clients with a clearer overview of creative performance to allow for improved planning of future similar campaigns. • Oversaw multiple online campaigns, working with clients and third party media buyer on emails, banners, and landing pages, with response rates exceeding expectations by an average of 200%.• Independently created Sapient emails (determined content, designed, coded, sent, and tracked metrics) targeted to clients that received a 30% average open rate, 36% above baseline expectations.