Kim Shpeley Email & Phone Number

Oakville, Ontario, Canada

Hamilton, Ontario, Canada

Hamilton, Ontario, Canada

Hamilton, Ontario, Canada

Hamilton, Ontario, Canada

• Use SAP to input parcel pickup and order requests • Receive calls from customers and provide detailed information and case resolution for various lines of business • Possess a thorough knowledge of the programs and processes and provides detailed information to both consumer and commercial customers • Help to problem solve common problems for a quick resolution• Read and research relevant materials to keep current on process changes • Utilize call handling techniques and maintain a low Average Handle Time • Help to improve customer product knowledge

Milton, Ontario, Canada

• Entered data in to AS400 from multiple sources (e-mail, excel spreadsheet, telephone message & fax) in a quick and timely manner • Handled multiple corporate and dealer accounts at once • Coordinated the pickup of cars between accounts, transporters and storage locations to have them brought to the Auction for sale • Maintained daily reports to ensure pickups and deliveries were done in a timely fashion as well as keep up to date with any problem pickups • Made sure time lines are met by transporters to ensure that cars are at the auction in a timely fashion • Created pricing spreadsheets for corporate accounts outlining transporter costs • Accurately answered questions and problem solved for both dealers and account representatives • Supported Auctioneer by maintaining bid amounts in computer system and keeping the auction running smoothly • Assisted in other area when needed

Milton, Ontario, Canada

Maintained multiple Corporate Accounts at one timePerformed various clerical and administrative dutiesMaintained Account contracts, vehicle files, ownership information, records of maintenanceCreated and maintained billing files for fees owed by AccountsReceived and posted payments for billingPrinted sale day invoices, and filed accuratelyData EntryPrepared ownerships, contracts, bills of sale, and pre- and post-sale reports.Coordinated repairs and posted appropriate chargesScheduled the sale of Corporate Accounts, processed paperwork and cheques following the weekly saleResponded to customer inquiries relating to vehicles and ownerships, assisted in resolving problems

Milton, Ontario, Canada

Delegated tasks to crew membersDirected a crew of up to 15 Managed money flow and nightly depositEnsured store cashes balanced accuratelyHandled large sums of money regularly

Information Technology Contact Centre - Customer Service Agent

Associate'S Degree, Social Service Worker

Associate'S Degree, General Arts And Science

Ontario Secondary School Diploma