• Produce online help and user guides for Relativity, an e-Discovery review platform• Work closely with development and quality assurance teams to understand functionality and assess user needs and knowledge• Create and maintain style guide for teams across kCura• Respond to internal and external client requests• Collaborate with product managers on error messages, field names, and other user interface text elements• Organize wiki structure for scrum team• Facilitate scrum rituals for Documentation team including release and sprint plannings, daily standups, and weekly retrospectives• Assist Documentation team manager with backlog population and prioritization• Remove roadblocks to promote team efficiency

• Created help systems, user guides, and release notes for multiple document and email management solutions• Edited user documentation for commodities trading post-trade operations application• Interviewed developers and project managers• Engaged with quality assurance team for content and feedback

• Produced help systems, user guides, technical notes, release notes, and internal documentation for several contact center applications as part of the Live Service software department• Collaborated with development teams, quality assurance team, and project managers• Created and managed templates for user guides, technical notes, and release notes

• Converted extensive Web documentation from HTML to XML/DITA• Edited various internal and client-facing documents• Developed professional relationships and multiple project management skills• Worked on simultaneous projects under strict deadlines• Provided support to departmental superiors