Continuing to make AutoProtect Group a great place to be!

At AutoProtect Group, I am the business' first Communications Manager. This role is primarily focussed on creating and maintaining new internal communications function and raising the profile of employee engagement, reporting to the Group People Director.Key highlights of my role:• building strong stakeholder relationships at all levels, including working closely with the Executive team• championing our purpose, values and culture• introducing intentional, conscious communication to APG• proposal, design, build (in-house/self-build) and launch of SharePoint Online intranet site, 'The Pit Stop'• encouraging stronger cohesion between previously-siloed Group companies• creating and launching 2021-2022 internal communications strategy, approach and engagement plan• creating Communication Champions network• working with the People team to create 'The Extra Mile' — a five-point recognition programme, and internal launch• clarifying channel use (including non-desk colleagues) and and launching measurement dashboard• creating internal communication colour scheme, templates and tone of voice• regular drumbeat of BAU internal comms: newsletter, articles, engagement events, informative news pieces, videos, Purpose Values Culture sessions, Town Halls, and more• coaching and advising on communications best-practice and influencing change throughout the business• change communication• technical and process improvements such as digital organisation chart, colleague email lists, email software and more

At StepChange, I was an Internal Communications Partner leading communications on change projects of all shapes and size, as well as being a trusted business partner.Key highlights of my role:• leading the project to launch Workplace by Facebook during the coronavirus outbreak• design, proposal and creation of a new line manager channel/communications cascade, including coaching new line managers on best-practice communications• crisis communication (project rollbacks, no-go comms, etc.)• creating and executing communications approach, strategy and engagement plans• engagement and feedback through colleague focus groups, surveys• building strong relationships at all levels (from C-suite to colleague), influencing and managing stakeholders• introduction of measurement and engagement dashboard and monthly channel reporting• advising and educating on accessibility in internal communication• regular drumbeat of internal comms: weekly email newsletter, intranet, line manager briefing pack and calls, Workplace by Facebook, virtual town halls, colleague engagement survey, and more• mentor to a peer in the Internal Communications industry - external to StepChange

Change Communications Lead multi-tasking on internal transformation programmes in IT, compliance and international growth, aimed at both internal and external stakeholders• creating and executing communications approach, strategy and engagement plans, stakeholder mapping, consistent key messaging across multiple channels, and launch plans/collateral• building relationships and working with appropriate change teams to co-ordinate external elements of the programme• leadership engagement (Executive) and management cascade to enhance positive impact of employee engagement and information ownership• connecting communications to project developments and issues via storytelling, ensuring engagement with training• coaching project and workstream leads, business partnering to ensure support, consistency and best-practice in change communications• supporting the reigniting of leadership and management ownership for change communications• seeking to develop new approaches for engagement and collaboration with relevant stakeholders• leading internal/change communications to ensure preparedness and engagement with GDPR deadlines • guiding through timely programme delay communications to reassure colleagues• supporting BAU ad-hoc internal communications activities such as annual people survey, benefits, Brexit, gender pay gap reporting, intranet management, and more• contributing to growing international internal communications with research paper submission

Internal Communications Lead for UK Transformation Programme, comprising of 19 change projects to unify Arcadis after a multi-organisation merger, involving a new organisational design (4000 colleagues) and corporate structure, harmonisation of IT systems, HR policies and more. Part of a multi-wave global change programme.Multi-channel Management | Content Writing | Change Communications• Managing internal communications for a major transformation project to harmonise Arcadis through hearts, minds, systems (Oracle), organisational structure, and processes after a series of mergers• Managing intranet for all 19 project areas and associated metrics, leading project communications• Driving cultural change via email newsletters, events, intranet, Yammer and more with consistent messaging and tone of voice for various stakeholder groups, exploring new channels (e.g. WhatsApp, Skype Broadcast)• Introducing content marketing-style articles to bring organisational change, and the burning platform for it, to life in line with corporate narrative, new strategy and company vision• Using Adobe, Canva and more to create engaging and positive video and graphics around project updates and launch• Creating and updating audit-ready communications/execution plan, working as part of PMO and project lead ownership of communications. Driving project lead accountability.• Development and execution of creative and traditional communications materials for diverse groups in various locationsAnalytics | Strategy | Community Engagement• Senior level engagement, leadership and engagement network cascades to encourage role-modelling and storytelling to drive and further embed change behaviours• Coaching, advising and writing for project leads (C-level Executives) • Reducing siloed feel by guiding employees to adapt and be comfortable with change

Never Enough Notes is a trusted and award-nominated new music website, contributing to Google News. We work with over 50 volunteer journalists, and in 2011 launched a PR agency to provide support and exposure to bands who cannot afford huge contracts and packages.Management | Editorial | Content• Editing and managing respected UK music website neverenoughnotes.co.uk• Managing/coaching a team of 35-40 writers and freelancers, including 5 sub-editors• Managing content workflow and posting news/features/reviews and more, SEO • Technical support and training, website design (HTML, Wordpress), graphic design (Adobe, Canva)• Using Wordpress as a CMS, improving workflow and visibility by using content management calendar • Assigning reviews, features and news to team as well as creating own content for all content channels• Video filming and interviewing, production and editing sessions for YouTube channel• Freelance writing for The Guardian, Lonely Planet, TravelSupermarket and moreAnalytical | Business Acumen• Using KPIs on web, newsletter and social media analytics to drive/target future engagement• Monitoring business strategy, event management, delegation to ensure website content• Networking and building relationships with stakeholders at various levelsExternal Communications | Negotiation | Personal Development• Social media management via profiles, HootSuite Pro and CoSchedule for multiple channels (Twitter, Facebook, YouTube, Instagram, Pinterest, Snapchat)• Driving brand awareness and traffic by creating engaging newsletters (Campaign Monitor, Mailchimp)• Creating opportunities with stakeholders (PRs, record labels): track premieres, guest playlists and exclusive content. • Bespoke PR solutions for upcoming artists, coaching, biographies and EPK design, understanding the PR and release lifecycles to build campaigns and advise clients• Mentored by the Head of Marketing at Island Records

Awesome PR for bands that rock! National digital PR specialising in supporting indie and alternative acts to get as-yet undiscovered artists on the radar, creating online and social conversation and more. I also provide social media healthchecking: running an audit of your profiles and working to improve both the quality of your brand as well as its strength, as well as messaging planning, fanbase growth and much more.I've worked to feature acts on XFM, examiner.com, BBC 6Music and BBC Introducing, Amazing Radio, Drowned In Sound, The Mirror, Contactmusic, carling.com, Balcony TV, local print press and many more, seeding bands into blogs and niche outlets via my unique understanding of how an online music magazine works.

Work experience assisting with features for weekly fashion business print magazine and online subscription, Drapers. Magazine Journalism | Editorial Process• Requested internship to learn more about print journalism and external communications• Assisting the Features Editor with content for regular columns

I returned to SXSW to work on Lounges and Film Mentoring crews over SXSW Edu, Interactive and Film portions of the conference. My responsibilities included managing access and checking credentials for lounge entry, welcoming and advising delegates, helping to maintain a positive reflection of sponsors and representing SXSW, guiding and managing mentees, welcoming mentors and more. Band highlight? Declan McKenna.

Export Processes | Trading Partners | Supply Chain Accounting• Investigating all credit note requests from GSK markets, trading partners and external customers• Managing inventory and other financial reports via assigned markets• Stock transfers and returns, liaising with factories and warehousing • Monitoring GRNI reports and taking actions to rectify issues• Working with Invoicing, P2P, and other teams to support trade route and financial issue resolution• Cross-training with other teams to learn each other’s ways of working to promote mutually-harmonious processes, appreciation and team-building• Adhering to Internal Audit requirements with documentation and KPIs• Knowledge of multiple business operation models, documenting processes in SOPs• Working with Trade Route Team to monitor data setups for changing trade routes and moreAnalytical | Reporting | Problem-solving• Delivering a consistently high level of customer service for quick issue resolution and satisfaction• Dedication to continuous process improvement and root-causing of issues to prevent reoccurrence• Creative problem solving to resolve complex issues• Investigating stock discrepancies on JD Edwards and root-causing to solve• Adapting to continually-fluctuating business requirements

Multi-channel Management | Content Writing | Change Communications• Supporting the Global Internal Communications team in CBS Finance Services.• Content writing for intranet. Proactively introducing newsletters (Mailchimp, Politemail) and measurement tools to engage staff • Received GSK Recognition Award for outstanding contribution in Change Communications on a large‐ scale transformation project involving relocating staff from various European locations• Responsible for comms during move to Business Service Centre structure and maintaining alignment to GSK Global Transformation Project plan• Driving cultural change via email newsletters, events, intranet, Yammer and more with consistent messaging and tone of voice for various stakeholder groups• Using Adobe products to create engaging and positive video and graphics• Using video channel to promote initiatives and business areas• Preparing communications materials for diverse multilingual groups, ranging from business updates to pharmaceutical line launches and making the product story ‘real’Analytics | Strategy | Community Engagement• Exploring new methods of applying technology in comms for maximum impact, and sharing learnings/training with peers. Building network of local comms champions• Building/managing Sharepoint 2010 areas as platforms for news, updates, team hubs and features• Encouraging senior level via blogging to encourage engagement• Improving cross-platform engagement by creating communications strategies, maintaining comms calendar, providing KPIs Networking | Presenting | Cohesion• Empowering and expanding network, creating a team of locally-based communicators to source stories and share successes across a globe‐spanning organisation• Reducing siloed feel by guiding employees to ensure compliance with branding update• Liaising with VPs, management and stakeholders at various levels, creating networks and relationships with trust and accountability, and managing reputation

As part of Export Finance, supporting Export Trade, managing and moving global stock, providing freight documentation, making sure order and invoice processing runs smoothly, inventory, letters of credit, etc. Supporting Finance processes. Also has included seconments in testing and compliance.I have also been involved in various Communications projects, including making a corporate video to be shown globally by a Senior Vice President.Customer Service | Root-causing | Accountability• Analysing and investigating issues halting invoice processing within strict deadlines• Responding to queries from supply sites and customers to resolve issues in a timely manner• Supporting the Invoice Executives in their daily role, analysing and investigating issues preventing processing of packing lists in JD Edwards software for trade routes in a 24-hour time frame. • Monitoring interfaces including JD Edwards and Manugistics to ensure that systems are aligned• Responding to queries between for supply sites and customers to resolve issues in a timely manner as well as other ad-hoc duties when necessary. Supporting the full trade route from supplier to customer to ensure smooth running of invoice flow and that pending issues are resolved• Appreciation of market regulations and specific requirements, Letters of Credit• Continuous improvement, working under pressure with changing business requirements• Using French language skills where required• Continuously implementing and improving various processes to develop service delivery including writing Standard Operating Procedures and delivering training. Working under pressure particularly at month-end and being open to continuously-changing business requirements.• Demand planning and order processing/amendment, receipting goods and issuing credit notes• Exceptional customer service to support order fulfillment and trust in the business• Dedication to right-first-time processing and root-causing

I volunteered at the SXSW 2013 conference assisting the RFID team set up and maintain ticket scanning technology and tablets, working a total of 40 hours. I also attended the Music section of the conference for the second time where I attended keynote speeches, and a number of panels and showcases.I have been asked to return in 2014, as a crew manager.

-Responsible for creating new sales leads-Electricity, gas and water new business -Creating meetings and assessing risk-Advising and matching customer needs to our range of fixed and fund products

-Working in Heavy Plate department-Compiled written handbook of how to perform procedures within the department.-Managed department in Manager's absence-Bilingual contact between UK office and German/French steel mills-Provided training on claims issues as well as creating methods for entry and solution

At MARU I was based in the Western Europe department, managing TIR trailer shipments throughout Benelux, France and Germany. This was a mentored and sponsored Business Link placement.