Kim Shannon Email & Phone Number

Education Specialist providing academic intervention strategies to support students.

High School English Teacher and Special Education Mild/Moderate Specialist.Education Specialist Teaching Credential, ELAE and Autism Authorized

Paraeducator / Special Education Student Teacher

Develop strategies and processes to streamline and improve procedures. Support all operations and administration to include records management, digital data migration and reconciliation of forensic analysis. Launch implementation of Practice Panther CRM software to reconcile several years of data. Deliver unparalleled customer service and support to internal and external stakeholders. Manage billing to include accounts payable (AP) and accounts receivable (AR).

San Diego County, California, United States

Chief Operating Officer (2010 – 2016)•Together with Senior Staff grew business from $10M to $22M operations, employees grew from 100 to 360, footprint from two to five locations housing 10x the number of animals from 3,000 to 30,000 and 6x increase in clients from 100k to 600k.•Managed 4 mergers and acquisitions as a senior staff team member. •Supervised all aspects of clinical, administrative, and fiscal oversight for nationally recognized shelter. Provided county-wide animal… Show more Chief Operating Officer (2010 – 2016)•Together with Senior Staff grew business from $10M to $22M operations, employees grew from 100 to 360, footprint from two to five locations housing 10x the number of animals from 3,000 to 30,000 and 6x increase in clients from 100k to 600k.•Managed 4 mergers and acquisitions as a senior staff team member. •Supervised all aspects of clinical, administrative, and fiscal oversight for nationally recognized shelter. Provided county-wide animal welfare services. Organized data department for statistical reporting of all local shelter statistics. •Managed change processes and culture shift during a rapid growth period 2009 - 2016.•Created procedures and processes for operations, volunteers, human resources, customer engagement, scheduling, retail sales, IT, data management, facilities, safety program management.Vice President Support Services (2004-2010) – Human Resources, Facility Management, Volunteers, CS, IT (2004-2010) •Supported increasing year over year growth by 20% to serve more of the community.•Human Resource Management; recruitment, hiring, on-boarding and ongoing development opportunities. •Developed client engagement service training and retention programs that led to 50% improved retention. •Created and implemented a three-tier training program for customer service. •Revitalized departments such as Volunteer department, helping to increase support from volunteers. Show less

Master Of Arts Education - Mae, Special Education, K-12

Education Specialist Teaching Credential, ELAE and Autism Authorized

Master Of Arts - Ma, Business Administration And Management, General

Bachelor Of Arts - Ba, Business, Management, Marketing, And Related Support Services