Manage Group Rooms:• Answer all inquiries/leads; Filter to appropriate Sales Manager• Process contracts for Sales, Catering, Weddings and Golf• Communicate with clients about their event (i.e. reiterating terms of the contract, rooming lists/cut-off dates, attrition, billing, etc.)• Enter rooming lists into Resort Suite; Manage all updates, billing and requests• Conduct room block audits; Update to ensure maximum revenue/occupancyResume Meetings:• Update all Resumes (a document containing groups' contractual terms and additional room/event details)• Conduct weekly Resume Meeting• Note corrections during meeting, revise and e-mail to entire propertyProcess Contracts:• Turn contracts definite in Resort Suite for Sales, Catering, Weddings and Golf• Countersign agreement; Charge Initial Deposit; Send to client• Update weekly PACE Report with all estimated revenue• Manage Sales Managers Bookings by Quarter Revenue SheetProperty Management Software Experience:• RESORT SUITE:-PMS Module: Build group room blocks; Manage guest reservations, inventory/overbooking, upgrades, billing notes; Run reports for tentative groups and the daily events-Catering Module: Build events; Enter deposit schedules• SYNXIS:-Used as a reservation method for Courtesy Room Blocks: Build the group and create automated confirmation emails; Add inventory to match Resort Suite; Create/send hyperlink to clientAccounting:• Process all pre-event deposits• Manage Deposit Schedule Tracking Sheet with pre-event deposit schedules; Process deposits for all contracts paying via credit card; Send receipt/invoice to client• Communicate with Accounting to ensure deposits are received for payments made via check, wire or direct billing• Reconcile group rooms invoices, guest folios and master accounts• Add proper GL code and assemble monthly Expense Reports for Sales Managers

Special Projects Manager (as of July 2016):• Manage the timeline/progress and facilitate action of new ideas and policies• Create, manage and implement timelines to ensure Special Projects are completed in a timely manner• Facilitate communication between team members; ensure team members complete action items• Update project database (e.g. SharePoint) with timelines and progress of project• Schedule meetings as needed with Project Lead/Management to go over project status• Compile various reports for the CEO and President regarding status of each projectSales:• Manage Job Costs / Track Commissions for Mangers and Account Executives• Sales Forecasts: Manage/Follow-up with all Managers and Account Executives; Update in Sharepoint• CRM Database Updates• Attend Networking Events, Conferences, Luncheons and follow-up with any new contacts/potential leads• Update/edit various marketing materials• Edit RFP's for Sales Team• Marketing Committee Member• Attended Conferences as an Exhibitor for JSAV: Schedule appointments with buyers, meetings w/ clients in exhibit booth; Attend all meetings and networking events; Follow-up with potential leads/new contacts post-eventOperations:• Manage building maintenance and operations• Manage Vehicle Titles / Registration• Manage company tickets for Texas Rangers• Show Services: Attend/work on shows as Exhibitor Services RepresentativeExecutive Assistant:• Executive Assistant duties (provide any necessary project updates and input from CEO & President; Complete any special tasks/requests assigned as needed)• Coordinate hotels (Hotels.com) and flights (AXIOM) for staff and/or interview candidates• Event Planning

Logistics / Event Planning:• Manage logistics for the American Heart Association’s Dallas Heart Walk, which is the largest Heart Walk in the nation (70,000+ participants and $5.5 million fundraising goal), also making it one of the largest events in the nation.• Develop and mange logistical timeline and communicate to Heart Walk Team; Task management of team/ensure deadlines are met• Sponsorship Activation: Meet with 60+ Sponsors to discuss “Day of” activation (i.e. branding/marketing at the walk)• Secure event lots/property; Ensure deposits, contracts and Certificates of Insurance are submitted/approved• Create event collateral (i.e. signage, banners, various Sponsorship Activations)• Secure/coordinate vendors and deliveries (i.e. production company, trash/water, entertainment, etc.)• Collaborate with City of Dallas Office of Special Events and Dallas Fire-Rescue to secure permits and land use/road closures, and all precautions to ensure safety of participants (i.e. EMT, emergency plan of action/communication)CRM / Data Management:• Experience with Blackbaud (donor management, email campaigns, reports), Greater Giving (donor management), and E1 (entering and submitting invoices)Workplace Giving:• Claim unallocated payroll deductions to Dallas Division Office, increasing Dallas Workplace Giving funds to help meet yearly goals; Use CRM tools to research donors and compare to National Allocation Reports

• Membership Coordinator: Member cultivation/sustainment and development• Event Coordinator: Prepared for all aspects of events (major events include: Oscar Night America, USA Film Festival, KidFilm and monthly film screenings); Managed tickets and requests of USAFF Members/Sponsors; Follow-up to prepare accurate income/expense reports• Fundraising: Membership development; Ad sales• Operations Manager: Maintain all bank accounts; Monitor a nonprofit budget; Payroll; Correspond with Treasurer to prepare monthly financials; Manage accounts payable/receivable; Prepare tax reports; Assist in annual audit, including preparation of all data

• Team Challenge Marketing and Public Relations Intern• Assisted in public relations campaigns, event planning/management, marketing, press releases, fundraising, development• Media relations: Secured television and radio public service announcements• Website maintenance and basic HTML coding

• Managed, gathered & uploaded content for company website• Voice of social media• Grassroots marketing at local events