Director Of Technical Support, Homebuilder Solutions
CurrentAs Director of Technical Support, I have the overall responsibilities of the Technical Support operation serving the Homebuilder channel at MiTek, USA. Directly manage and provides direction to Technical Support Managers and Technical Support Representatives who are responsible for providing technical assistance to MiTek customers on software and computer issues relating to the MiTek Homebuilder Software Applications. Report monthly KPI's on department statistics.