Provided one-on-one and group education. Supported and coached clients through goal setting and goals for their health. Assisted clients to help them focus on health and wellness, how to manage stress, striving for balance, healthy food choices, cooking, and self-care. Develop assessment and educational materials, draft and publish articles and edit for other coaches.

Technical and fictional author and editor. Data collection and analysis of key words for advertising management and genre marketability using data scrapers and similar tools. Excel spreadsheet data collection for sales and marketing plans. Research elements of story development including languages, locations, cultures, historical events. Organize and store research findings. Interview key informants on historical events. Travel to international and intranational locations to collect data to inform novels. Research and apply writing techniques.Social Media designs, scheduling, posts, and managing websites. Write nonfiction, fiction, and trade articles including several self-published titles and contributed to anthologies.

Applied behavioral analysis principles for behavioral management in academic setting. Prepared curriculum for daily programs. Taught and supported student environments and maintained schedules. Provided paraeducator services in special education structured school for students with behavioral and education needs. Provided recommendations to streamline behavioral documentation. Daily documentation of behaviors. Provided services to students of all ages and learning styles in public school system. Prepared instructional materials for group and one-on-one teaching to comply with established curriculum. Quick interpretation of lesson plans to teach students. Created reports to staff members to ensure that information was provided about the classroom. Assessed lesson plan and research and prepare grade-level appropriate materials for class presentation including such topics as WWII, butterfly gardens, social ecology, team building, high incidence special education reading skill development, Assist with development of special education student goals and daily/weekly/quarter data collection and analysis of goal achievement.

Collect and analyze national, regional and system data related to health care incidences. Strategize incidence-prevention approaches and deliver related data and plan to stakeholders. Collect and analyze data related to patient complaints and compliance with complaint management processes. Trained staff on how to adhere to policies, procedures on patient care, and personal management. Trained on risk management and patient relations to improve efficacy. Oversaw clinical risk management team, integration of post-discharge complaints, grievance investigation, resolution processes of the patient relations team, and ongoing systemic risk identification and mitigation. Development and implementation of CANDOR and Talk-to-Me. Developed risk management tools to enhance risk manager performance at facility level. Collaborative efforts to improve efficiency and effectiveness of cross-departmental functions with Patient Safety, Quality, Compliance, Legal, Security, Pharmacy Services, and others. Revamped Clinical Risk Management and Patient Relations workflows to refocus staff and align processes with business objectives of reducing patient harm, leveraging resources appropriately, and utilizing data to drive operational decisions.

Collect and analyze laws and legal authority and apply to case facts. Develop charts and graphs for presentation of facts in relation to legal authority. Analyze medical records, contracts, other documents, and interview witnesses to collect and analyze data. Conducted risk analysis and provided client support. Mitigation strategies to resolve cases for clients. Draft case pleadings and appear before tribunal. Expert knowledge in health care law, providing risk management, administrative, employment, and defense litigation services to long term care providers, hospitals, doctors and other providers.Analyzed risk management, administrative, and defense counsel for long term care facilities, home health/hospice agencies, providers, physician practices, and hospitals. Represented clients before facility licensing and certifying agencies. Conducted education for local entities as well as larger industry groups. Conducted onsite risk assessments and drafted analysis of findings and improvement plans. Developed education and risk tools for use in facilities. Fulfilled marketing efforts through speaking engagements, drafting and publishing educational and marketing materials, and designing tools for courtroom and case development uses. Performed document review and analysis for large Department of Justice accusations.

Provided operational management of health and policy Divisions of the Department, including employees and budgets of Medicaid and CHIP, Senior and Disability Services, Alaska Pioneer Homes, Behavioral Health, Alaska Pioneer Homes, Health Care Services, Medicaid Fraud Control, Healthcare Auditing and Planning. Managed cross-disciplinary and cross-department initiatives and strategies, served as Department liaison to the legislature, professionals and public interest groups.

Leader of the Alaska Medicaid program operations - a $2.54 billion program that served qualified Alaskans. Managed provider relations, strategize Medicaid program quality and growth, analyze and implement program improvement initiatives, represent Medicaid program in legislative presentations and budgetary projections, coordinate programs across state Departments and Divisions in compliance with state and federal program requirements.

Restructured and revitalized Medicaid waiver programs to regain compliance with federal requirements and confidence of federal Medicaid officials and extinguish moratorium on Alaska's participation in the federal programs. Conducted cross-departmental, cross-disciplinary, public and governmental program visioning meetings and implementation workgroups. Led the Division of Senior and Disability Services and Division of Health Care Services operations, including anticipating and responding to changes in Medicaid and program services. Operationalized project management concepts and tools to achieve sustained performance improvement.

Implemented the compliance program of this multi-level, multi-location tribal health organization, interfacing with the board of directors, facility administration and staff, health care providers and the community. Conducted independent audits, oversee internal and external auditing and compliance with corporate policies. Oversaw regulatory compliance program activities for clinical operations, public health and surveillance, privacy and security, contracts and procurement, hospital and outpatient speciality services including pharmacy, therapy, dental, oncology, palliative care, and environmental and utilities (engineering division). Managed risk management, patient safety, quality assurance and utilization review programs.

Provided litigation services to health care clients.

Responsible to administer risk management program for state-wide multi-facility, multi-level care Catholic health care organization. Facilitated risk investigations and response, coordinated performance improvement and compliance activities and staff/provider education. Directed professional liability litigation activities. Care levels included acute care, emergency/trauma services, behavioral health, child care services, home health and hospice/palliative care, medical residency program, outpatient clinics, swing beds, critical access hospitals, skilled nursing facilities and assisted living.

Provided support activities to health care litigation defense team. Served as litigation assistant in multiple trials.

Conducted utilization review for all psychiatric inpatient stays, focused multi-year audit for outpatient services and all inpatient stays greater than 30 days utilizing URAC and specialized Alaska Medicaid criteria.

Provided care and leadership to team of professionals delivering care to inpatients across the age continuum in acute and long term psychiatric care. (Period of work excludes 1991-1993.)