Kim Spencer Email & Phone Number

As Native Apps Lead, I oversee the new app experiences as Achieve shifts into this unique space. As our target audiences face financial challenges, we strive to meet them with an open hand, providing in the moment insights and guidance so they can meet their financial goals. MONEY App • Design lead for Money, a new native app that acts as a bridge to connect Achieve products and build life long relationships with our members.• Leading holistic end to end design of user experience• Partnering with UX research and UX writing to ensure clear user understanding and brand alignment• Works in close collaboration with our co-CEO, PM and tech to tailor the overall experience so that everyone is involved in the creative processGOOD (Get Out of Debt) App• Design lead for GOOD, an acquired app used as both an acquisition tool and as a DIY tool for users looking to better manage their spending and high interest debt.• Works closely with business, product and tech to apply native best practices and to bring the experience "up to date"Senior design leadership team• Provides ongoing support through training, team health surveys, coordinating offsite events and generally spreading positive energy.

Mclean, Va, Us

My primary focus is to function horizontally across a design team of 700+ to level set design skills and expectations to create quality experiences. I do this through one on one and team consultations. In addition, I conduct a weekly, half hour training session open to all Capital One employees. I break down what it means to design effortless experiences from concept to tactical application. I collaborate with enterprise teams to ensure design standards meet user expectations and ensure the tools, documentation and resources provided to designers empower them to produce their best work for our customers.

Mclean, Va, Us

As the Design Systems Lead for Card Design, I was part of a team that tackled complex, platform oriented problems across many channels and parts of our business. In this unique space, I brought attention to detail, an ability to merge the worlds of customer experience, native & web platforms, technical feasibility and excellent communication to the table. My goal was to help drive our Design System work across a variety of spaces in order to bring more consistency, maturity and customer focus to these systems.Working within the Card Design organization, I embeded deeply within individual teams who owned and designed with our core design systems, building an understanding of our customers, business and culture. I was also a critical liaison with our product and technology partners supporting how we delivered experiences with these design systems.

Mclean, Va, Us

• Designed end to end user experiences for the flagship iOS and Android application, supporting bank and card. • Owned design for Money Movement for Consumer Bank and Flip the Funnel for Consumer Card - Money Movement included bill payment, internal and external transfers, peer to peer, etc - Flip the Funnel addressed highest call volume experiences such as expanded account details, dispute transactions, report problems, etc.• Led the training work stream to train EASE designers on the three platforms.• Design lead on Accounts at a Glance, a pre-authenticated account view in Android • Created and conducted training sessions and online training for line of business designers and developers on enterprise Android patterns, methodology and rationale. • Developed and maintained Sketch Component Library and fully documenting Android patterns, purpose and rationale.• Co-Founder of Design Making, an internal program that seeks to foster innovation through regular creative practice which impacts 400+ team members.

• Hired and managed subcontracted development teams as well as copy writers, developers, social media experts and additional designers as needed• Designed, developed and implemented identity systems, interactive, print and exhibition collateral for companies across the country.• Wordpress and Expression Engine development• Worked directly with clients, managed expectations, budget, sub-contractors and timelines.• Worked as a sub-contractor, designing online experiences

Boston, Ma, Us

Digital Innovation & DesignMobile DesignUI Designer on flagship 4x application on both iOS and Android

Richmond, Va, Us

Developed course syllabus, material and taught several subjects within the department:• GDES: 308 Web Page Design• GDES: 346 Visual Narrative I• GDES: 366 Visual Narrative II• GDES: 491 Design and the Language of Interactive Media• GDES: 491 Advanced Web DesignIn addition, I provided mentorship to students prior to graduation. I continue to to stay in touch and provide mentorship.

Virginia State University, Va, Us

Developed course syllabus, material and taught several subjects within the department:• VCAD: 305 Web Design I• VCAD: 401 Web Design II• VCAD: 411 Web Design III• ARTS 217: 3D Methods and Materials• ARTS: 207 Three Dimensional DesignIn addition, I provided mentorship to students prior to graduation. I continue to to stay in touch and provide mentorship.

University Of Richmond, Va, Us

• Managed work study students and contractors• Created sustainable, scalable, design systems for the University’s web site and online collateral that supported the branding and strategic plan• This system supported five schools and approximately a hundred academic departments and administrative offices spread across 100,000+ pages• Designed online marketing that included advertising, mini-sites and HTML emails• Insured visual consistencies in design, photography and logo usage• Managed digital assets for the University• Created and maintained the processes insured proper usage of photography and logos• Scheduled and managed photographers and photo shoots to supplement image library• Worked with clients on multiple types of web based projects that included assessing the client’s needs, suggesting options, creation of timelines, execution, site architecture and supervision of any required vendors.• Created guides and workshops for campus units to insure a clear understanding of the University’s web design systems and proper usage of assets

• Created web sites, logos, and print collateral for various start up companies.

• Handled all the e-marketing accounts which consisted primarily of email marketing accounts but also included web site clients• Designed and developed html emailings and web sites for a variety of clients• Coordinated with clients to develop email strategy and scheduling• Worked directly with clients on web design strategy and overall design development

Women In Leadership Certificate

Master’S Degree, Evolution Of Film Noir And Its Visual Communication Through Mise En Scene

Bachelor’S Degree, Communication Design

Bachelor’S Degree, Crafts: Glassworking & Furniture Design

Art Foundations

Diploma, General Education