Kimberley S Stagge Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Ohio, United States

Cincinnati, Ohio, United States

Receives and processes orders from consultants and customers in a timely manner verifying order and account information, pricing and product selection Supports Sales consultants and customers' inquiries regarding order status, shipping information, product availability and pricing Troubleshoots root cause of customer issues and makes recommendations for corrective action Proactively works to provide resolutions to escalated day-to-day customer issues Handles customer complaints with professionalism, courtesy and compassion Manages specialized customer account programs pricing or product related Acts as a liaison between consultant/customer and all internal departments Identifies sales opportunities through conversations with customers and communicates to salesman

Cincinnati, Ohio Area

Coordinated implementations of new phone systems and circuits for various clients/global locations* Added and/or upgraded voice and data circuits* Collaborated with numerous vendors to facilitate installations* Facilitated customer status meetings* Provided project status reports* Exceeded SLA expectations through problem solving and effective communication with all management levels

Cincinnati, Ohio Area

Successfully managed the implementation of complex voice and data services* Managed up to 50 on-going monthly projects* Worked with both small and large business customers ranging from 50 to 50,000 employees* Communicated with internal and external customers* Worked directly with technicians, engineers and project leaders to advance system changes* Tracked/reported project status to vendor and internal management* Facilitated customer status meetings* Reviewed customer contracts to ensure understanding/agreement* Achieved milestones by managing barriers and removing impediments

Cincinnati, Ohio Area

Provided support to internal sales team –* Processed high volume of incoming calls as well as order requests and billing questions* Managed over 20 technical large and small business phone issues daily* Coordinated installations* Analyzed customers’ telecommunications needs as well as billing and collection issues* Trained on specialized wireless phones to tailor plans and add new lines, replacement phones, and accounts* Recruited to work with complex extended territory services to issue orders and integrated advantage lines.

Cincinnati, Ohio Area

Customer contact regarding all residential issues* Acted as Team Leader in manager’s absence; successfully conducted manager’s responsibilities including supervision of two teams, facilitating team meetings, and exceeding daily functionrequirements.* Recognized for consistently empowering teams to perform/produce in conjunction with personal daily job duties.* Answered high volume of incoming calls including billing issues, adding phone features to existingplans and moving residential lines.* Consistently surpassed sales goals