I'm a change leader with a proven track record of leading large-scale transformative initiatives across diverse industries and sectors. Above all else, I have a reputation for knowing how to "just get things done". I'm known for building and managing strong relationships with stakeholders at all levels, fostering collaboration, and ensuring alignment to achieve business goals. I bring with me a strong business acumen and am skilled at applying a systems thinking approach to problem-solving, designing right-sized solutions, and overcoming change resistance with engaging, impactful training. Areas of Expertise:• Change Management• Training and Learning Design• Continuous Process Improvement• Business Operations Management• Program and Project Management• Strategic Planning and Execution• Customer Experience, Client Services, and Account Management• Mergers & Acquisitions (M&A) and Systems Integration• Customer Experience, Client Services, and Account Management• Training Facilitation (VILT, in-person)• eLearning Development• Instructional Design (ADDIE, SAM, Agile)