Kim Richard Gulino, Mba Email & Phone Number

Walldorf, BW, DE

Walldorf, BW, DE

• Immediate recognition as strong leader, SAP Catalyst 2020. Own successful, referenceable Client Engagements for consulting services to deliver, manage, and optimize the SAP SuccessFactors Human Experience Management.
• Led team of 10 senior-level resources, managing all aspects of Managed Services for Cloud Customers
• Developed strategic framework and processes; cultivated strong, long-term client relationships; built indispensable partnerships with Sales, CEE, Product, and Engineering organizations to foster a seamless customer.
• Identified and measured KPIs, as an ambassador of SAP's LACE model, to enable customer Adoption, Consumption, and Expansion of key SAP products
• 3 x 100% Leadership Trust Individual Net Promoter Score

Walldorf, BW, DE

Tampa, Florida, US

• Consistently exceeded expectations on performance evaluations, promoted through a series of leadership positions with increasing responsibilities. SaaS platform SME – Provided cross-customer consultancy. Highlights:
• Led and collaborated with team of 12 Customer Success Managers to promote success of the greater group, driving client expansion, adoption, and renewals
• Worked with Product team to help influence roadmap based on real-world customer scenarios
• Led discovery sessions, analyzed user stories, and provided solutions and best practices
• Evaluated external data systems and designed requirements to understand feasibility and level of effort
• Recommended architecture, integration and data manipulation

Armonk, New York, NY, US

• Recognized for ability to drive user adoption and ROI, delivering actionable services in industries including Utilities, Railroad and Logistics, Food and Manufacturing.Highlights:
• Team Lead over 6 cross-functional resources, developed business cases to transform consulting engagements from cost center to profit center
• Strong Customer Focus, oversight of cross-functional resources for successful launch of Maximo Enterprise Asset Management Solution Software to over 8,000 mobile and desktop users
• Recognized as Employee of the Quarter for managing SOA Integration with 7 interfaces, driving cross-sell and upsell opportunities by identifying decision-makers and documenting strategies for value-added solutions
• Received personal letter of praise from CEO of Blue Bell Creameries for successful project launch, on time and under budget, and major contribution to User Acceptance Testing, issue resolution, and ultimately ROI.

Tampa, FL, US

• Managed 10 cross-functional resources and third-party vendor, provided leadership and technical expertise throughout entire system development life cycle for high-profile project.Highlights:
• Award from CSO for successful onboarding of UPSIDE Contract Management System
• Increased annual cost savings by 40%, by decreasing risk of failed audits and software compliance penalties
• Increased productivity by 50% by reducing the amount of time spent on manual contract management The Contract Management System was an “n” tier, distributed, collaborative application utilizing.NET FRAMEWORK.

• Identified as strong leader, promoted within first 90 days. Managed department personnel, to deliver Internet Marketing Strategies for enterprise customers.Highlights:
• 20% P&L break-even point reduction through team restructure
• 50% productivity improvement and customer satisfaction through Onboarding Process Improvement
• Developed Quality Assurance controls, improving product value, lead to 30% increase in customer renewals
• Implemented KPI Reporting to quantify success and increase Customer Lifetime Value (CLV)

Basking Ridge, NJ, US

• Successive promotions, broad range of experiences. Led diverse team of Business Systems Analysts, responsible for work flow efficiency, throughput, operational risks and customer satisfaction.Highlights:
• Leadership Award for Server Consolidation Reporting Analytics Platform ideation and implementation, providing analytical reporting capabilities to Senior Management for 25,000 hour, global Server Consolidation Project
• Ran SQL Server DB maintenance routines and increased efficiency – cataloged and documented standards, procedures, scripts
• Led $9 million project to deliver enterprise data warehouse, including coding and testing efforts of India team, to ensure rapid, global progress
• Managed 12 direct reports and up to 80 cross-functional resources through entire SDLC of global business systems
• Verizon Excellence Award winner, 2005POSITIONS HELD AT VERIZON:BUSINESS ANALYST MANAGER, 2003 - 2006SENIOR BUSINESS ANALYST, 2002 - 2003TECHNICAL BUSINESS ANALYST, 2001 - 2002DATABASE DEVELOPER – INTERN, 2001

Premier Sales Group, Miami, FL1998 to 2001DATABASE DEVELOPER GH Johnson Construction, Inc., Tampa, FL1996 to 1998ASSISTANT PRODUCT MANAGER Burlington Windows & Doors, Tampa, FL1994 to 1996PRODUCT MANAGEMENT ASSOCIATE

Master Of Business Administration (M.B.A.), Marketing/Marketing Management, General

Bachelor’S Degree, Computer And Information Sciences And Support Services