Kim Surko Email & Phone Number

New York, United States

New York, New York, US

Helping individuals and businesses achieve their goals through personalized coaching and consulting. - 1:1 Professional Coaching- Scaling and operationalizing a high-growth Customer Success org- Building professional services within SaaS org- Customer Journey mapping and optimization- Cross-functional GTM operations (from solutioning to scoping)- OKR.

Pursuing some personal goals and world travel for a bit!

New York, NY, US

- Executive Team Member of fast-growth, Series B to Series E, AI-based SaaS company reporting to the CEO; achieved 10x ARR - receiving valuation of $1B, unicorn status!- Built, scaled & optimized a global, cross-functional team & operations of solutioning, delivery & ongoing support of Bluecore’s platform from Solution Consulting to.

New York, NY, US

New York, NY, US

Austin, Texas, US

- Accountable for overall customer satisfaction - establishing and maintaining process for mutuals accountability and expectations of Vendor/Client partnership; management of monthly health scorecard of predetermined set of criteria; successfully increased score on critical account status from 2 to a 5 over course of 8 months- Manage, coach and mentor a.

Chelmsford, MA, US

- Spearheaded operations approach/process development and optimizations; navigating through corporate organization/restructure - Managed, mentored and coached team of account representative of various skills and experience levels across portfolio of full services accounts (each with $3-5 MM in ARR) - Achieved ARR growth of 500% over the course of 2 years.

Memphis, TN, US

- Combined strategic and marketing plan development with my deep understanding of the digital space while leading several agency accounts - Have a deep knowledge and understanding of my clients' businesses and industries - Plan, develop, execute and measure business building initiatives based on client needs as well as delegate responsibilities to.

- Began as intern in college, was hired on full time as Account Coordinator, excelled in the the responsibilities associated with my role, advancing to Account Manager with one year of employment- Worked with a select portfolio of B2B and B2C clients to develop and deliver integrated, multi-channel marketing programs including website development.

- Acted as liaison between client and agency by maintaining regular contact with both and ensuring that communication flows effectively - Familiar with the client's product, business culture and competition - Participated in creative development: brief creative team, assure adherence to strategy during the review process - Developed and maintained project.

- Assisted the Account Service team with day-to-day tasks, including: scheduling, trafficking, creative brief development, job order and change order development - Managed agency’s non-profit client First Tee of Greater Austin - Clients include: Lance Armstrong Foundation, Amherst Security, and Andrew-Harper Travel

Curated prospects and opportunities for New Business team to pursue. Initiated first round of pre-qualification process, including cold calls. Developed an outbound outreach program to nurture prospects with thought-leadership content created by in-house specialists.