Kim Roberts Email & Phone Number

Howell, NJ, US

Support the Professional Services, Customer Support and Product Management teams and others as needed using a variety of software.-Salesforce configuration of custom objects, custom fields, record types, page layouts, email-to-case, validation rules, and more,-Automate processes using Flow. Migrated workflow rules and process builders to flow.-Built and.

Monitor customer support ticket queues and work with end users to resolve support requests, troubleshoot issues and replicate scenarios for developers to address. Perform in-house testing of software as needed. Train customers on components of the system via web and/or phone meetings. Participate in small work groups to make process improvement.

9 Gordon Avenue, Lawrenceville, NJ 08648

Troubleshoot internal functionality issues as well as external client and employee issues. Built custom reports using Entrinsik's Informer reporting tool for use by internal staff and clients. Setup and maintained security templates for the web interface both for clients and internal users. Documented all security setups and exceptions for easier updates.

Lawrenceville, NJ

Lead project to change HR systems to F.W. Davison's HR Pyramid product. Worked with consultant to set up the system based on the needs of our company. Created mapping of data from old system to HRP. Tested mapping and worked with programmer to fix any issues. Coordinated and tested both client and employee data via dummy payrolls prior to go-live. Assisted.

Lawrenceville, NJ

Assisted with operations in the benefits department, including employee benefit enrollment, carrier submissions, payroll deduction processing, claims resolution, COBRA administration, new hire packets and other special projects.

Howell, NJ

Prepared vacant space for opening of the learning center. Administered assessment tests to determine appropriate curriculum for students. Managed daily operations of center including teacher schedules and assessments, monitored student progress and met regularly with parents to discuss student progress.

Lakewood, NJ

Created reports in PeopleSoft and processes to streamline day to day operations.Audited data on a regular basis.Wrote and executed test scripts on all new upgrades.Assisted in the implementation of performance review software.Developed and presented training to users as needed.Maintained security profiles and tables in the software to protect the integrity.

Lakewood, NJ

Created and/or modified processes within the HR department to streamline things, processed all employee paperwork, and provided assistance to others within the department.Represented the HR Department on the PeopleSoft HR and Payroll Interface implementation team.

Lakewood, NJ

Administered FMLA and disability leaves.Acted as liaison between employees and TPA when there was a dispute of benefits paid.

Lakewood, NJ

Presented new hire orientation, processed new hire paperwork and was admin to the HR Director.Assisted with administration of our private medical and dental plans.Managed worker's compensation claims.

East Syracuse, NY