Kim Roberts Email & Phone Number

Howell, Nj, Us

Support the Professional Services, Customer Support and Product Management teams and others as needed using a variety of software.-Salesforce configuration of custom objects, custom fields, record types, page layouts, email-to-case, validation rules, and more,-Automate processes using Flow. Migrated workflow rules and process builders to flow.-Built and support 4 Experience Cloud sites that include Knowledge, Case Submission, Reporting, Ideas and Discussions.-Build custom reports and dashboards in Salesforce as needed by users. Identify areas where reports could be helpful. Produce monthly reports to track productivity of the Customer Support team.-Train new hires and current staff as needed to help them become more efficient with Salesforce and other business tools. I have presented at our annual user conference twice to help our customers get the most out of our Experience Cloud site. I have also done several recorded trainings for both internal and external users.-Set up integrations using Workato and Appfire (formerly Service Rocket) to automate information flow between Salesforce and Jira.-Import and export data using Dataloader.-Work with teammates from all parts of the organization and all levels to produce the best results for our internal teams and our customers.-Provide support for Salesforce, Certinia (formerly Financial Force), Appfire's Jira-Salesforce Connector, Advanced Communities Ideas Ultimate, Slack , Google, Jira, O365, Teams, Scribe, Stella Connect, YouCanBook.me , RingCentral and Zoom Phone. to team members as required.

Monitor customer support ticket queues and work with end users to resolve support requests, troubleshoot issues and replicate scenarios for developers to address. Perform in-house testing of software as needed. Train customers on components of the system via web and/or phone meetings. Participate in small work groups to make process improvement recommendations to the team and assist with implementation when needed.

9 Gordon Avenue, Lawrenceville, Nj 08648

Troubleshoot internal functionality issues as well as external client and employee issues. Built custom reports using Entrinsik's Informer reporting tool for use by internal staff and clients. Setup and maintained security templates for the web interface both for clients and internal users. Documented all security setups and exceptions for easier updates to clients. Tested and deployed new functionality and add-ons to users (both internal staff and external clients). Created training materials as needed and performed training for employees as well as clients. Worked with clients and FW Davison to setup Time America Interface to HR Pyramid. Audited employee and client data and made changes as necessary. Worked with department heads to review processes to ensure efficient operations. Worked in FW Davison’s HR Pyramid platform beginning with conversion in May 2013. Worked in ThinkWare's Darwin platform from 10/2010-12/31/2014. Created custom reports using SmartList Builder Tool and excel as needed. Audited data and assisted with process improvements. Worked in SalesForce at a high level importing and exporting data for our sales reps. Made some minor customizations to add desired fields.

Lawrenceville, Nj

Lead project to change HR systems to F.W. Davison's HR Pyramid product. Worked with consultant to set up the system based on the needs of our company. Created mapping of data from old system to HRP. Tested mapping and worked with programmer to fix any issues. Coordinated and tested both client and employee data via dummy payrolls prior to go-live. Assisted staff with processing issues and data audit during the go-live phase.Responsible for custom reporting, security management, and data integrity.

Lawrenceville, Nj

Assisted with operations in the benefits department, including employee benefit enrollment, carrier submissions, payroll deduction processing, claims resolution, COBRA administration, new hire packets and other special projects.

Howell, Nj

Prepared vacant space for opening of the learning center. Administered assessment tests to determine appropriate curriculum for students. Managed daily operations of center including teacher schedules and assessments, monitored student progress and met regularly with parents to discuss student progress.

Lakewood, Nj

Created reports in PeopleSoft and processes to streamline day to day operations.Audited data on a regular basis.Wrote and executed test scripts on all new upgrades.Assisted in the implementation of performance review software.Developed and presented training to users as needed.Maintained security profiles and tables in the software to protect the integrity of the system.Performed market salary analyses for jobs within the company to stay competitive and keep talent.

Lakewood, Nj

Created and/or modified processes within the HR department to streamline things, processed all employee paperwork, and provided assistance to others within the department.Represented the HR Department on the PeopleSoft HR and Payroll Interface implementation team.

Lakewood, Nj

Administered FMLA and disability leaves.Acted as liaison between employees and TPA when there was a dispute of benefits paid.

Lakewood, Nj

Presented new hire orientation, processed new hire paperwork and was admin to the HR Director.Assisted with administration of our private medical and dental plans.Managed worker's compensation claims.

East Syracuse, Ny