Kim Thelen

Kim Thelen Email and Phone Number

Senior Director - IFM, Workplace, Occupancy Planning and Proj Management | Cruise Automation Account @ CBRE Global Workplace Solutions (GWS)
Tempe, AZ, US
Kim Thelen's Location
Tempe, Arizona, United States, United States
Kim Thelen's Contact Details

Kim Thelen work email

Kim Thelen personal email

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About Kim Thelen

Global IFM, Workplace & Project Management Leader and creative problem-solver with an innovative mindset and a track record of success in solving talent and operational challenges with strategic, sustainable solutions. Over 25 years of experience across service, commercial real estate, and technology sectors. Highly skilled in transforming businesses and groups in full alignment with operational, financial, and qualitative performance targets. Spectrum of expertise in diversity, equity and inclusion, continuous improvement, program/project management, and driving results in complex, matrix-based organizational structures. Global experience in Asia, Europe, North America, and South America.I am a dynamic leader with a passion for building globally diverse teams and establishing strong client and cross-functional relationships in a variety of workplace environments. I have excellent customer relationship management skills and lead with a focus on operational excellence and innovation. My leadership style is rooted around trust, honesty, transparency, employee engagement & leadership development. Additionally, I have a strong passion for DE&I, and regularly advocate for growth and awareness in this space.Outside of my day-to-day activities, I am actively involved in a variety of CBRE EBRGs, serve on the CBRE Phoenix LINK Committee, and am the President and Founder of a Non-Profit Organization dedicated to helping battered women (& their children) and the homeless population in the greater Phoenix area. Core CompetenciesGlobal Real Estate | Client Relationship Management | Operations Management | Integrated Facilities Management | Enterprise Services Program Management | Project Delivery | Digital Transformation | Strategic Business Planning | Facilities & Asset Management | Continuous Improvement & Change Management | Profit & Loss Management | Employee Engagement & Leadership Development | Vendor Management | Diversity & Inclusion

Kim Thelen's Current Company Details
CBRE Global Workplace Solutions (GWS)

Cbre Global Workplace Solutions (Gws)

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Senior Director - IFM, Workplace, Occupancy Planning and Proj Management | Cruise Automation Account
Tempe, AZ, US
Kim Thelen Work Experience Details
  • Cbre Global Workplace Solutions (Gws)
    Senior Director - Ifm, Workplace, Occupancy Planning And Proj Management | Cruise Automation Account
    Cbre Global Workplace Solutions (Gws)
    Tempe, Az, Us
    View
  • Cbre Global Workplace Solutions (Gws)
    Senior Director - Ifm, Workplace, Occupancy Planning & Proj Management | Cruise Automation Account
    Cbre Global Workplace Solutions (Gws) Aug 2024 - Present
    Dallas, Texas, Us
    As the Senior Director and business line leader supporting the GM Cruise Automation Account I have responsibility for the following lines of business; integrated facilities management, workplace experience, project management, occupancy planning, sourcing, and EHS.
    View
  • Cbre Global Workplace Solutions (Gws)
    Senior Director - Global Ifm Project Delivery | Cruise Automation Account
    Cbre Global Workplace Solutions (Gws) Dec 2022 - Present
    Dallas, Texas, Us
    Business line leader of the IFM Project Management Team. Responsible for the site stand-up and delivery strategy for rapid deployment of GMs Cruise Automation fleet across new markets globally, as well as small and medium scale projects for existing sites. Leadership oversight for medium to large scale construction management projects.
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  • Cbre Global Workplace Solutions (Gws)
    Director - Global Account Operations | Cruise Automation Account
    Cbre Global Workplace Solutions (Gws) Aug 2022 - Dec 2022
    Dallas, Texas, Us
    View
  • Cbre Global Workplace Solutions (Gws)
    Director - Global Operations | Microsoft Account
    Cbre Global Workplace Solutions (Gws) Mar 2014 - Aug 2022
    Dallas, Texas, Us
    Championed strategic partner relationships with key client stakeholders, cross-functional teams, and Tier 1 service partners (vendors) to facilitate open communication, build knowledge of customer perspectives and needs, and improve customer satisfaction, loyalty, and business unit growth. LOB responsibility for a diverse workforce across multiple global areas of focus including Client Services, Program Management, Operations, Analytics and Digital Experience for the Microsoft portfolio (35M SF).Sponsored and participated in global and regional Quarterly/Annual Business Review with account leadership, senior client stakeholders, and vendor partner accounts.Drove global team focus on programs & governance, digital transformation, quality assurance, safety, mindfulness, and diversity, equity, and inclusion. Full P&L responsibility for a $2.5MM global labor and infrastructure annual budget. Reduced costs via org transformation, strategic vendor relationships, Lean & Agile methodologies, and implementation of a globally blended strategic staffing model. Lead the development, enhancement, and implementation of statistical and other quantitative models to support business unit management.Developed and oversaw the build-out and transformation of a Microsoft-owned technology solution to manage service request creation, technician dispatching and posting, and overall work order management.Drove a culture of continuous improvement, regularly challenging the status quo to innovate and transform the way operations were delivered from a people, processes, and tools perspective.
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  • Cbre Global Workplace Solutions (Gws)
    Senior Global Operations Manager | Microsoft Account
    Cbre Global Workplace Solutions (Gws) Sep 2012 - Mar 2014
    Dallas, Texas, Us
    Conceptualized, developed, and implemented the first dedicated Global Facilities Service Center supporting 35M SF across 110 countries (457+ sites) globally and 7 languages for the Microsoft portfolio.Strategically delivered three globally dispersed Operations Centers, providing facilities support and maintenance in a 24/7/365 environment for a 35M SF portfolio of commercial office and retail space. P&L oversight for a $2.5MM global labor and infrastructure annual budget. Responsible for application development and customization of core operating applications to include 7 languages, a customer-facing web portal, contact center omnichannel platform, data repository, and analytics.Led the data alignment efforts between 15 trusted vendor partners and core CMMS operating systems to enable data feeds between all integrated applications.Developed and implemented Tier 1 vendor compliance program ensuring alignment with service delivery KPI’s and drove adherence across all regions. Drove continuous improvement through effective feedback processes for operational process and digital technology enhancement suggestions from the global workforce team and Microsoft end-users. Identified as the Global SME supporting integrated facilities management contact center business pursuits for CBRE globally.Achievements: 2013 GCS Global Recognition Award - Innovation
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  • Johnson Controls
    Sr. Program Manager - Regional Strategy & Change Management | West Region Service
    Johnson Controls May 2011 - Sep 2012
    Cork, Ireland, Ie
    Partnered with Regional Sales and General Management to drive the N. American service strategy and development of 3-year strategic growth plans across the region, resulting in achievement of 50% top line revenue growth. P&L oversight for a $350MM annual budget. Championed and maintained relationships to sponsor regional initiatives and participated in monthly phase gate reviews to provide overall directional feedback. Facilitated quarterly strategic review meetings of approx. $350MM of business, demonstrating ability to summarize complex contractual data appropriate for executive level presentations. Launched and managed change initiatives for the region. Measured the effectiveness of improvements and provided management visibility to such improvements. Captured and cascaded best practices across the region.Established quality management processes to delivery service excellence and quality, drive efficiency and effectives that lowered the overall cost structure.Achievements: 2012 Merit Award – Metro Markets Revenue Growth
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  • Johnson Controls
    Sr. Operations Program Manager | North America Service
    Johnson Controls Jan 2005 - May 2011
    Cork, Ireland, Ie
    Chartered daily management and standardized service delivery models across Service N. America Service branch organization (approx. 150 branch locations).Built and managed the Service N. America Operations Team and held matrixed responsibility for Regional Operations Teams. Full P&L responsibility for a $2.5MM global labor and infrastructure annual budget. Work with Service Branch leaders across N. America to ensure consistent operational delivery and continuous improvement.Formed, led, and project managed approximately 5 new business acquisitions and/or integrations of approx. $4.5B. Led and participated on project teams of 40+ cross functional leaders related to strategic initiatives affecting Service N. America. Championed operational strategy and technology implementation as the Subject Matter Expert supporting the development and deployment of customized N. America Service CRM application change out. Led team responsible for collection of $30MM outstanding A/R by assuming operations management responsibility for one of company’s largest corporate clients, while strengthening internal operations. Achievements: 2010 JCI Merit Award-NxGen Project, 2007 JCI Merit Award - York Integration Project, 2007 JCI Chairman’s Award - York Integration Project, 2006 JCI Merit Award - Service Growth Initiative Project, 2006 JCI Chairman’s Award – Service Growth Initiative Project
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  • Blue Cross Blue Shield Association
    Sr. Process Expert
    Blue Cross Blue Shield Association Mar 2004 - Jan 2005
    Chicago, Il, Us
    Lead and participated on project teams responsible for development of project plans, budget tracking, communication, and status meetings. Partnered with unit trainers to educate associates on process changes. Researched operations workflow problems and system irregularities. Developed, tested, and presented process improvement solutions for new systems, new accounts, and other operational improvements. Provided technical expertise, assistance, and training on government regulations. Assist with implementing new government requirements. Provided process direction and decision making for all minor and major project work. Developed policies and procedures to document processes, systems, and concepts. Participated in the Company’s bid and proposal activities. Implemented systems and procedures to track change requests, audit findings, and Corrective Action Plans (CAPs); ensure all CAPs are resolved by agreed upon due date and that the appropriate documentation is submitted to Internal Audit. Provided guidance to process experts. Represented the department on process improvement teams and special projects. Interfaced with customers as part of process improvement. Conducted internal audits to monitor efficiency and compliance with policies. Ensured that an effective internal control structure was in place over all departmental processes and that proper policies and procedures exist. Participated in budget preparation and reconciliation.
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  • Johnson Controls
    Sr. Operations Analyst
    Johnson Controls Apr 1999 - Mar 2004
    Cork, Ireland, Ie
    Managed and analyzed statistical data related to departmental activity and contract deliverables with respect to Facilities Management Call Center & Computer Maintenance Management Systems for Fortune 500 companies. Collected, analyzed interpreted/forecasted and reported findings of call center statistics. Managed data integrity, system stability, and compliance with Service Level Agreements. Collaborated with account specialists and management to identify and leverage best practices, as well as recognized additional opportunities for training and agent development. Provided process improvement recommendations and developed uniform procedures to ensure value-added service in the call center. Participated in transition efforts related to Facilities Management call center. Contributor to steering committees, focus groups and Six Sigma initiatives that support and aid in the design and implementation of organizational strategic initiatives. Demonstrated leadership abilities in special projects. Managed Symposium Call Center Server omnichannel environment and ServiceAlliance CMMS databases. Formulated customized database reports utilizing Crystal Reports software. Assisted with budget forecasting and reconciliation across call center base. Director line manager of office administrator.
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  • Schroeder And Holt Architects - Sha / Architecture 2000 - A2K
    Assistant Project Manager / Office Manager
    Schroeder And Holt Architects - Sha / Architecture 2000 - A2K Jan 1995 - Apr 1999
    Milwaukee, Wi, Us
    View

Kim Thelen Education Details

  • Concordia University-Wisconsin
    Concordia University-Wisconsin
    Management & Communications
  • Cornell University
    Cornell University
    Equity & Inclusion
  • Harvard Business School
    Harvard Business School
    Organizational Leadership & Business Management
  • Waukesha County Technical College
    Waukesha County Technical College
    General

Frequently Asked Questions about Kim Thelen

What company does Kim Thelen work for?

Kim Thelen works for Cbre Global Workplace Solutions (Gws)

What is Kim Thelen's role at the current company?

Kim Thelen's current role is Senior Director - IFM, Workplace, Occupancy Planning and Proj Management | Cruise Automation Account.

What is Kim Thelen's email address?

Kim Thelen's email address is ki****@****bre.com

What schools did Kim Thelen attend?

Kim Thelen attended Concordia University-Wisconsin, Cornell University, Harvard Business School, Waukesha County Technical College.

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