Kim H. Email & Phone Number

California, United States

California, United States

• Owner/builder working with architects, engineers, and contractors to plan, design, demolish to studs, move, and rebuild a 4,000 sqft historically rated home• Tracked project scope, cost, schedules and subs to ensure budget adherence while negotiating prices with suppliers/vendors on large volume orders, during COVID supply chain issues, to minimize material price increase • Identify construction issues early to reduce impacts to project and contractor timelines• Worked with the City of Oakland (planning, zoning, building and Alameda County) to gather permits for a nuanced job, onsite with city inspectors and utility company reps for each inspection to ensure pass•• • • Remodeled homes to be unique Airbnb rental units in Scottsdale, AZ which including taking down walls, remodeling kitchen, and providing thoughtful decorations with guest focused amenities

San Jose, Ca, Us

• Identified and developed solutions for disjointed areas in the product development lifecycle and drove major change and adoption efforts through people, process, and technology with enterprise-wide impact, requiring extensive coordination, forthright prioritization and clear communication regarding updates, timelines impacts and issues• Led large scale data governance and data quality program to set standards for master product data and data hygiene entailing wholistically evaluating current data state, creating new data inventory and data maps for all dependent systems up and down stream, implementing data quality controls into Oracle and relevant systems, working with IT to integrate program requirements, determined and assigned data steward and held quarterly data review meetings to refine data collection process and strategies, maintained improvement backlog, and created dashboard to monitor and assess quality metrics• Managed complete roll-out of third party product development platform with risk integration, including development of program mission, execution strategies, project scope, requirements gathering from cross functional stakeholders in different time zones, management and alignment of multiple timelines, milestones and deliverables (Gantt), product ideation, prototyping, design, Agile sprint releases, UAT testing to launch, render training materials, and providing bi-monthly updates to senior executives• Developed multiple interactive Tableau and Power BI dashboard with SQL queries (25+ data sources, 2000+ users onboarded, 300+ visitor a month) showcasing critical customer and product KPIs (SLAs, channel contact, response/resolution time, average handle time, and customer satisfaction score) to measure success of product/features released and obtain real-time insights for enhancements/bug prioritization. These dashboards allow C-suite executives to monitor and assess the “health” of their product lines

San Jose, Ca, Us

• Simplified and optimized product risk assessments and approval velocity by influencing leaders to build risk workflows into the product development lifecycle versus doing riskier and lengthy post-launch reviews• Partnered with IT to build in-house systems which automated documentation of approvals and product risk types from local, regional, and global stakeholders in the Legal, Compliance, Data Privacy, Risk, Product Owners, InfoSec, and Payments teams, using JIRA to track sprints and issues/bug, Confluence to document program charter, mission, timelines, training material and other program related material• Centralized training materials with Product Education to allow newly onboarded product managers, program managers, and risk stakeholders to be educated on product risks workflows during orientation

• Advertised new designs’ market release, monitored merchandise supply chain to reduce restocking time and holding cost, for both commodity and seasonal items, while maintaining high level of customer service with vendors, customers, and manufacturers

Mountain View, Ca, Us

• Ensured all hardware and spend policy contracts follow proper processes and procedures; prepared meeting agendas and presented product strategy decks to senior management, directors and VPs• Streamlined current contracting process by identifying bottlenecks causing long turnaround times. Quantifying lag and presenting alternative solutions to hardware directors• Prioritized project requests via risk, cost, and impact; ensuring all projects have documented controls and roadmaps while keeping initiatives on track and providing weekly status updates• Collaborated with Nest’s international Legal Team to migrate entire startup contracting process to Google’s contract management system; safeguarding confidential, proprietary information and intellectual properties• Lead multiple training sessions (in-person, GVC/Conference Call) with supporting presentations, helpful tips and tricks guides, and live walk-through demos• Oversaw e-Waste regulatory compliance reporting domestically and internationally. Developed process to reduce e-Waste reporting times by 80%, automating 75% of the manual processes, and implementing systematic error-checking

San Jose, Ca, Us

• Directed multi-million dollar projects to on time, on budget, and in scope deliveries by developing budgets and resource schedules, conducting weekly reviews, identifying and tracking project issues and tickets, leading change control processes, and communicating status and escalating issues to senior executives within the IT and business partner organizations, as well as managing expectations with all cross-functional stakeholders• Led business and technology subject matter experts to produce SOWs, define scope and risk mitigation plan, and other documentation needed for roadmap and project launch schedules• Championed for a Scrum team while Software Licensing BSA lead. Worked with Software Licensing, Engineering, Sales & Marketing, and Operations teams throughout entire software development lifecycle to ensure product design and specifications met new software licensing models• Conducted Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings; determined team’s velocity from historical data and created Work Break down structure (user stories) and corresponding activities• Held customer satisfaction workshops to assess current licensing issues and strategy to identify areas of measurable improvement in value, effectiveness, efficiency, and quality of services delivered to stakeholders while developing strategies for continuous improvement• Reengineered and automated B2B order-to-cash workflow in Oracle to reduce order processing by 250%, decrease subsequent customer implementations timelines by 66% which netted a cost savings of $45,000 to $60,000 per new customer

Pursued and completed an 11-month MBA program in an international setting while working with multi-cultural people in a fast paced environment.

Design Structure Matrix Expert: Mapped “as is” process flow to align managements’ understanding of the existing manufacturing process and developed “to-be” process recommendations to decrease cycle time by 18%.

• Effectively led a 12 person cross functional, international team to implement Sarbanes-Oxley (SOX) compliant Change Management Process that sent proper chip assembly instructions to overseas manufacturers and developed error checking workflow to minimize incorrect assembly builds• Business facing liaison between Operations and IT to gather, document, and map current "AS IS" business processes, held interactive meetings to research and document future "TO BE" processes, and recommended technical solutions to meet clients’ needs• Created Test plans, Operational Test Scripts, Issue/Bug Tracker, and Production releases for the Manufacturing and Planning teams, overseas Inventory control groups, totaling 20+ employees worldwide• Developed Supply Chain and Procurement inventory dashboards on monthly basis for the Chief Operating Officer, Executive Vice Presidents, Operational Planning, and Global Business Unit groups to make key business decisions

Master Of Business Administration - Mba

Management Information Systems, Business Administration And Management, General