•Collaborated with partners across Cambia organization and with online provider directory vendor on future enhancements for online provider directory and cost transparency tool•Facilitated cross-departmental meetings related to special projects as well as regularly scheduled meetings regarding upcoming enhancements to member experience with online provider search tool•Managed relationship with online tool vendor to ensure defects, enhancements, and research requests are on track•Gathered and documented business requirements, including creation of Epics and Stories in Jira •Created and documented test cases, coordinated with internal teams and vendors to make changes in test environment, and analyze test cases until changes ready to implement into production environment•Developed, documented, and enhanced business processes, policies, and procedures•Trained new staff on processes, operating characteristics of systems, and configuration conventions•Jira Project Administrator for Provider Data Excellence department•SharePoint Administrator for Provider Data Excellence department

• Troubleshooting and resolution of issues with online provider directory and cost transparency tool, often in partnership with other members of Provider Data Excellence team, Data Transformation team, Digital Solutions team, tool vendor, and others throughout the Cambia organization• Collaborated with client, vendor, Provider Data Excellence team, and Cambia organization on future enhancements for online provider directory and cost transparency tool• Managed relationship with online tool vendor daily to ensure defects, enhancements, and research requests are on track • Jira Project Administrator for Provider Data Excellence department; responsible for migration from Rally to Jira, Xray, and Confluence (Atlassian tools)• SharePoint Administrator for Provider Data Excellence department; successfully migrated Provider Data Excellence SharePoint 2010 site to SharePoint Online ahead of schedule• Designed and implemented Provider Data Excellence Intake form through Office 365 using Forms, OneDrive, and SharePoint to automate a process for Cambia employees to submit questions and concerns regarding the online Find a Doctor application on Regence.com• Served as Workstream Consultant on implementation project for a major customer

•Worked with end users throughout Nike to ensure SharePoint 2007 sites are successfully migrated to SharePoint Online•Conducted primary analysis of migration reports after each migration wave and published for further review and mitigation by SharePoint Migration Team•Examined and followed up on end user issues during validation/user acceptance testing phase•Communicated with end users through email and Yammer regarding various phases of their migration wave•Developed and enhanced end user resources on the SP 2007 Divest site such as the frequently asked questions page and training documentation•Diagnosed and remediated post-migration issues to ensure a high quality user experience in SharePoint Online

• SharePoint administrator for Product Engine Solutions site collection• Converted PES SharePoint site collection with 275 subsites from SharePoint 2007 to SharePoint Office365 Online• Project Portfolio Management (PPM) software administrator for Product Engine Solutions• Participated in PPM Magnify project with Product Engine Solutions as the proof-of-concept test group• Coordinated with PES SOX liaison and Nike Corporate Information Security on Sarbanes-Oxley (SOX) Compliance for PES applications • Assisted with coordination of PES Portfolio Management Office meeting; including creation and maintenance of SharePoint site, tracking and follow-up on action items, recording and publication of meeting notes• Maintained and coordinated Project Life Cycle (PLC) with PLC Committee to provide project governance guidelines for PES projects prior to retiring to adapt to SAFe framework• Collected and compiled status reports for over 25 simultaneously active projects• Worked on Key Performance Indicators dashboard for Product Data Reset roadmap

• Acted as SharePoint Administrator for Product Engine Solutions project sites• Maintained and coordinated Project Life Cycle (PLC) with PLC Committee to provide project governance guidelines for PES projects• Coordinated with Nike Corporate Information Security on Sarbanes-Oxley (SOX) Compliance for PES applications• Assisted with coordination of Product Data Reset Portfolio Management Office weekly meeting and off-site planning sessions; including creation and maintenance of SharePoint site, tracking and follow-up on action items, recording, and publication of meeting notes• Created and maintained SharePoint project subsite containing lists for tracking project issues, risks, change requests, and software enhancements for future releases and ensured all documentation was maintained and retained as needed• Gathered project data to synthesize, analyze and report project status, issues, change requests, and enhancement requests• Completed analysis and follow-up of project forecast, actuals and resource time tracking• Coordinated the development and maintenance of project and program plans• Participated in daily Scrum meetings for relevant projects• Requested status updates and feedback from project stakeholders for reporting and distribution of status reports• Assisted with and coordinated the monitoring, quality assurance and reporting of project deliverables• Prepared and updated project presentations and documents, schedule and facilitated meetings, created meeting agendas, recorded, and published meeting notes• Planned team events for informational sessions and milestone accomplishments

• Created and maintained SharePoint project subsite containing lists for tracking project issues, risks, change requests, and software enhancements for future releases and ensured all documentation was maintained and retained as needed• Gathered project data to synthesize, analyze and report project status, issues, change requests, and enhancement requests• Coordinated the development and maintenance of project and program plans• Completed analysis and follow-up of project forecast, actuals, and resource time tracking• Participated in daily and weekly SCRUM meetings for MMX and related projects• Designed, executed, analyzed, and reported on questionnaires for the MMX Project Team• Assisted with monitoring of quality and reporting of project deliverables• Prepared and updated project presentations and documents, schedule and facilitated meetings, created meeting agendas, recorded, and published meeting notes • Assisted with information gathering, team feedback and tracking of Key Success Factors “8 to be Great” for MMX Project Team• Planned team events for informational sessions and milestone accomplishments • Acted as SharePoint Administer for Product Engine Solutions project sites

• Provided project coordination and administrative functions for NikeTech Product Engine Solutions - Product Management and Merchandising Portfolio, MMX software development project, using Agile software development methodology• Assisted with coordination of end-to-end business testing for new global line planning software and future-state processes associated with its release• Designed, executed, analyzed and reported on questionnaires for the MMX Project Team• Planned team events for informational sessions and milestone accomplishments

•Managed provider module of QNXT (enterprise application system) ensuring data accuracy and configuration optimization to enhance usability for end-users, increase efficiency and manage data integrity•Researched and resolved complex system issues related to provider data and payment networks•Compiled data and prepared provider data reports for compliance with federal and state agencies, as well as internal research reports•Coordinated Provider Data Team to assure accurate and timely data management •Served as primary liaison with Information Services and Claims, and coordinated interdepartmental activities with Credentialing•Participated in a number of cross-departmental workgroups, including Accelerated Process Improvement (API) and Operational Excellence (OPEX), to streamline workflows and decrease turn-around time•Designed, executed, analyzed and presented Annual Provider Satisfaction research study •SharePoint super-user for department, created new workflows, policies and procedures to incorporate document management software•Implemented QNXT allowing CareOregon to process claims in-house, resulting in increased data accuracy, faster turn-around time and cost savings

•Worked closely with Contract Coordinators to produce, execute and amend Provider contracts•Standardized electronic templates for Provider and Facility contracts resulting in greater consistency and version control of contract documents•Utilized multiple databases and Internet to research participating and non-participating provider information

•Reviewed Provider credentialing applications to verify information for quality and completeness•Utilized multiple databases and Internet to research participating and non-participating provider information•Maintained Provider information using data entry and communication with internal and external resources

•Stayed updated on overall industry and compiled and presented competitive data•Researched new product opportunities and compared current products to other companies•Utilized survey software to conduct research and compile marketing information for product development•Acted as primary point person for public relations activities•Organized and managed sales and marketing collateral•Responded to ad hoc research requests

•Compiled, analyzed and presented customer phone call data•Coordinated and scheduled women’s health lectures for customers•Surveyed speaking engagement attendees for development of marketing efforts•Created and maintained Practitioner Referral Database for customer assistance•Developed database for easy retrieval of health publications•Performed general administrative duties for Women’s Institute’s physicians

•Managed primary market research projects for industry leading high tech companies •Developed proposals for market research projects based on client needs•Designed and created market research questionnaires used to screen for focus group participants and to collect market research data•Conducted Central Location Interviews to compile marketing information for product development•Prepared presentations of findings and final reports of analysis for clients

•Managed elements of primary market research projects for industry leading high tech companies•Participated in development of market research instruments used to gather data for market research analysis•Provided secondary market research to assist with producing snapshots of competition and industries•Assisted with creation of presentation slides and final reports of analysis for clients

•Responsible for general office duties: incoming calls, greeting visitors and office equipment•Processed Accounts Payable and Accounts Receivable•Provided data entry services for the Data Processing department•Coordinated and hosted focus groups conducted at InfoTek’s site

•Responsible for inventory of serials throughout University of Oregon libraries •Updated serials records in library database•Entered new serials acquisitions into library database•Trained new employees