Kim Thomas Email & Phone Number

Beaverton, OR, US

Portland, OR, US

• Collaborated with partners across Cambia organization and with online provider directory vendor on future enhancements for online provider directory and cost transparency tool
• Facilitated cross-departmental meetings related to special projects as well as regularly scheduled meetings regarding upcoming enhancements to member experience with online provider search tool
• Managed relationship with online tool vendor to ensure defects, enhancements, and research requests are on track
• Gathered and documented business requirements, including creation of Epics and Stories in Jira
• Created and documented test cases, coordinated with internal teams and vendors to make changes in test environment, and analyze test cases until changes ready to implement into production environment
• Developed, documented, and enhanced business processes, policies, and procedures

Portland, OR, US

• Troubleshooting and resolution of issues with online provider directory and cost transparency tool, often in partnership with other members of Provider Data Excellence team, Data Transformation team, Digital Solutions.
• Collaborated with client, vendor, Provider Data Excellence team, and Cambia organization on future enhancements for online provider directory and cost transparency tool
• Managed relationship with online tool vendor daily to ensure defects, enhancements, and research requests are on track
• Jira Project Administrator for Provider Data Excellence department; responsible for migration from Rally to Jira, Xray, and Confluence (Atlassian tools)
• SharePoint Administrator for Provider Data Excellence department; successfully migrated Provider Data Excellence SharePoint 2010 site to SharePoint Online ahead of schedule
• Designed and implemented Provider Data Excellence Intake form through Office 365 using Forms, OneDrive, and SharePoint to automate a process for Cambia employees to submit questions and concerns regarding the online.

Beaverton, OR, US

• Worked with end users throughout Nike to ensure SharePoint 2007 sites are successfully migrated to SharePoint Online
• Conducted primary analysis of migration reports after each migration wave and published for further review and mitigation by SharePoint Migration Team
• Examined and followed up on end user issues during validation/user acceptance testing phase
• Communicated with end users through email and Yammer regarding various phases of their migration wave
• Developed and enhanced end user resources on the SP 2007 Divest site such as the frequently asked questions page and training documentation
• Diagnosed and remediated post-migration issues to ensure a high quality user experience in SharePoint Online

Beaverton, OR, US

• SharePoint administrator for Product Engine Solutions site collection
• Converted PES SharePoint site collection with 275 subsites from SharePoint 2007 to SharePoint Office365 Online
• Project Portfolio Management (PPM) software administrator for Product Engine Solutions
• Participated in PPM Magnify project with Product Engine Solutions as the proof-of-concept test group
• Coordinated with PES SOX liaison and Nike Corporate Information Security on Sarbanes-Oxley (SOX) Compliance for PES applications
• Assisted with coordination of PES Portfolio Management Office meeting; including creation and maintenance of SharePoint site, tracking and follow-up on action items, recording and publication of meeting notes

Beaverton, OR, US

• Acted as SharePoint Administrator for Product Engine Solutions project sites
• Maintained and coordinated Project Life Cycle (PLC) with PLC Committee to provide project governance guidelines for PES projects
• Coordinated with Nike Corporate Information Security on Sarbanes-Oxley (SOX) Compliance for PES applications
• Assisted with coordination of Product Data Reset Portfolio Management Office weekly meeting and off-site planning sessions; including creation and maintenance of SharePoint site, tracking and follow-up on action items.
• Created and maintained SharePoint project subsite containing lists for tracking project issues, risks, change requests, and software enhancements for future releases and ensured all documentation was maintained and.
• Gathered project data to synthesize, analyze and report project status, issues, change requests, and enhancement requests

Beaverton, OR, US

• Created and maintained SharePoint project subsite containing lists for tracking project issues, risks, change requests, and software enhancements for future releases and ensured all documentation was maintained and.
• Gathered project data to synthesize, analyze and report project status, issues, change requests, and enhancement requests
• Coordinated the development and maintenance of project and program plans
• Completed analysis and follow-up of project forecast, actuals, and resource time tracking
• Participated in daily and weekly SCRUM meetings for MMX and related projects
• Designed, executed, analyzed, and reported on questionnaires for the MMX Project Team

Tampa, FL, US

• Provided project coordination and administrative functions for NikeTech Product Engine Solutions - Product Management and Merchandising Portfolio, MMX software development project, using Agile software development.
• Assisted with coordination of end-to-end business testing for new global line planning software and future-state processes associated with its release
• Designed, executed, analyzed and reported on questionnaires for the MMX Project Team
• Planned team events for informational sessions and milestone accomplishments

Portland, OR, US

• Managed provider module of QNXT (enterprise application system) ensuring data accuracy and configuration optimization to enhance usability for end-users, increase efficiency and manage data integrity
• Researched and resolved complex system issues related to provider data and payment networks
• Compiled data and prepared provider data reports for compliance with federal and state agencies, as well as internal research reports
• Coordinated Provider Data Team to assure accurate and timely data management
• Served as primary liaison with Information Services and Claims, and coordinated interdepartmental activities with Credentialing
• Participated in a number of cross-departmental workgroups, including Accelerated Process Improvement (API) and Operational Excellence (OPEX), to streamline workflows and decrease turn-around time

Portland, OR, US

• Worked closely with Contract Coordinators to produce, execute and amend Provider contracts
• Standardized electronic templates for Provider and Facility contracts resulting in greater consistency and version control of contract documents
• Utilized multiple databases and Internet to research participating and non-participating provider information

Portland, OR, US

• Reviewed Provider credentialing applications to verify information for quality and completeness
• Utilized multiple databases and Internet to research participating and non-participating provider information
• Maintained Provider information using data entry and communication with internal and external resources

• Stayed updated on overall industry and compiled and presented competitive data
• Researched new product opportunities and compared current products to other companies
• Utilized survey software to conduct research and compile marketing information for product development
• Acted as primary point person for public relations activities
• Organized and managed sales and marketing collateral
• Responded to ad hoc research requests

• Compiled, analyzed and presented customer phone call data
• Coordinated and scheduled women’s health lectures for customers
• Surveyed speaking engagement attendees for development of marketing efforts
• Created and maintained Practitioner Referral Database for customer assistance
• Developed database for easy retrieval of health publications
• Performed general administrative duties for Women’s Institute’s physicians

• Managed primary market research projects for industry leading high tech companies
• Developed proposals for market research projects based on client needs
• Designed and created market research questionnaires used to screen for focus group participants and to collect market research data
• Conducted Central Location Interviews to compile marketing information for product development
• Prepared presentations of findings and final reports of analysis for clients

• Managed elements of primary market research projects for industry leading high tech companies
• Participated in development of market research instruments used to gather data for market research analysis
• Provided secondary market research to assist with producing snapshots of competition and industries
• Assisted with creation of presentation slides and final reports of analysis for clients

• Responsible for general office duties: incoming calls, greeting visitors and office equipment
• Processed Accounts Payable and Accounts Receivable
• Provided data entry services for the Data Processing department
• Coordinated and hosted focus groups conducted at InfoTek’s site

• Responsible for inventory of serials throughout University of Oregon libraries
• Updated serials records in library database
• Entered new serials acquisitions into library database
• Trained new employees

Bachelor Of Science (B.S.), Psychology

Education record