Tracy Le Email & Phone Number

428 Dien Bien Phu, Ward 11, District 10, Hcmc

zBackup.vn is a data backup service modelled on Cloud Computing. This makes it easyfor IT guys to overcome difficulties of traditional backup and ensure that the backup data is safe and always available for recovery. Core of zBackup are: hybrid backup solution, automatic backup by schedule or real-time, application integration (File, AD, SQL, Exchange, Oracle, MySQL, VMware, Hyper-V), 256-bit AES encryption and DR Ready.- Meets and consults the backup solution to IT dept. at enterprise- Establishes sales objectives by forecasting and developing annual sales quotas- Implements sales programs by developing field sales action plans- Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand- Maintains sales staff by recruiting, selecting, orienting, and training employees

110 Cao Thang, Ward 4, Dist.3, Hcmc

NAHI is based on the idea of the enormous investment experience in Information Technology, Digital Content and audio-visual equipment. NAHI is a pioneer company in the field of knowledge development solutions for children.Responsibilities:• Manage staff in customer service team • Professional management• Manage information, database of customer• Coordinate with other department (Web, android, QC, Sales)• Report, advisory, proposeAchievements:• Set up customer service team in short time• Staffs have good skills, knowledge to serve customer• Success call rating và customer service activities are higher than expected• Department is appreciated since I work here

District 3, Hcmc, Vietnam

CareerBuiler JSC is a member CareerBuilder Group (US) – the global leader in online recruiment and employment - after acquisitions of Kiemviec.com & HRVietnam. CareerBuilder JSC provides services and solutions that helps HR departments easily recruit talents for company’s needs.Responsibilities:• Be responsible for managing customer relations and sales. • Analyse and identify opportunities from CRM’s database• Promote all activities to achieve sales’s target and other metrics: customer meeting, service presentation, solution proposal, pricing negotiation, service deployment • Implement sales plan and achieve sales target• Support customers during the time of using services• Handle customer’s complain about service quality• Build, maintain and enhance relationships with customers (HR Managers)• Support marketing and customer service team to run campaigns, events• Directly take care VIP customers: Saigon Co.op, Vietnam Brewery Ltd., British American Tobacco, Gameloft, NS BlueScope,…• Support Group Account Manager to screen resume and call candidates for 1st round interview for sales team• Support Group Account Manager to train, mock proposal new member• Report sales daily, weekly, monthly, quaterlyAchievements:• Award for “CareerBuilder Kick off 2014” event in US• Best sellers of CareerBuilder JSC in 2013 (Rank: #2)• Best sellers of Kiemviec in 2012 (Rank: #1)• Top newbuy of Kiemviec in 2012 (Rank: #1)• Exchange Client Program Award of Kiemviec in 2011

District 10, Hcmc, Vietnam

NCT Corp. is the owner of NhacCuaTui.com – one of the biggest online music sites in Vietnam. In additions, NCT Corp is running some other outstanding e-commerce sites such as NaVa.vn (e-commerce), NiVi.vn (entertainment and information portal).Responsibilities:• Receive customers’ requirements, offer proposals• Support customers during the time of using service• Directly support and report to Service ManagerAchievements:• N/A: I have not been admitted to become an official staff because my ability does not meet the expectation of the boss at that time.

District 10, Hcmc, Vietnam

Fibo is a technology which is doing bussiness in Web, SMS and Payment services. In Vietnam’s SMS Hosting and SMS Gateway market, Fibo is one of the leading service providers with the private technology of Virtual SMS.Responsibilities:• Sell SMS Hosting and related value-added services• Market services on forums, social media sites to seek potential clients• Receive customers’ request and consult service by phone, email• Meet customers and make presentation• Negotiate service package, pricing plan, compose contract• Support technical team and customer service team to provide service to customersAchievements:• Fibo’s Sales Manager’s highly appreciated my result and effort in the intership time. She is invited me to join Fibo’s sales team.

District 10, Hcmc, Vietnam

PKfashion is a small company who is dedicated in designing, printing and producing uniform. PKfashion focuses on pupil and student market based on the strength of cool design and affordable price.Responsibilities:• Look for pupils, students that having needs for uniform• Consult customer about design, style, colour• Persuade customers to order• Work with product team to produce uniform for customers• Support customers in the post-sales phaseAchievement:• Achieve 17 orders on total (avg. 3 orders/month)

Phu Nhuan District, Hcmc, Vietnam

Vinh Com Corp. owns the e-commerce site http://teenshop.vn - an innovative website builder tool – that helps small and owner business easily setup a website for marketing brand and advertising services/products on the Internet.Responsibilities:• Sell website building service in Thu Duc district (HCMC)• Visit stores around Thu Duc to introduce the service• Consult solution to meet customer needs• Work with technical team to setup new website for customers• Support customers to run the websiteAchievements:• Achieve 34 orders on total (avg. 8 orders/month)Remarks:• The site http://teenshop.vn does not belong to Vinh Com Corp. now

District 1, Hcmc, Vietnam

Cimigo is an independent market and brand research operating throughout Asia Pacific with a team of over 200 marketing and brand research specialists.Responsibilities:• Make cold calling to research customer‘s behaviour when buying and using consumer goods such as tobacco, beer, paper, shampooAchievements:• Finish the survey than the supervisor expected

Bacherlor, Business Administration, Rather Fair

Certificate, Fundamentals Of Interview & Recruiment

Certificate, Develop Influencing Skills For Sales Professional

Certificate, Selling Skills & Customer Care Training Program

Certficate, Integrated Image Enhancement

Certificate, Sales Skills & Customer Service