Kim Torrence Email & Phone Number

Gold River, CA

• Synergex has been a solid provider of cross-platform business software development solutions since 1976. Synergy business applications are used globally by tens of thousands of companies, from small businesses to.
• Act as primary sales contact for all customers and prospects within assigned territory
• Thorough understanding of customers’ in-house development, future development plans, and tools/third-party applications being used
• Determine product and service needs and perform sales presentations to match Synergex products to customers' identified needs
• Develop and maintain in-depth understanding of customers’ market, including competitors, in order to provide business development assistance
• Follow up with customers to ensure customer satisfaction with products and services provided

Gold River, CA

• Led account management team responsible for delivering flawless execution of campaigns from quote to cash for the entire West/Mid-West regions
• Directed all proposal development and campaign execution; provided insight and guidance in the crafting of compelling customer solutions while maximizing revenue potential for the company
• Key contributor in restructure of AM functions to align with growth of the Sales team and campaign volume, ensuring ‘best in class’ support for both internal and external customers
• Worked with Product and Engineering teams; provided recommendations on improvements to our ad systems to increase operational efficiency
• Collaborated with cross-functional managers on defining policies and implemented continuous improvements to scale company revenue
• Trained AMs and Sales partners on an ongoing basis, as more complex product offerings become available to support and execute on

• Superior account management of multi-region strategic accounts with proven record of renewal/upsellso Grew “Top 3” CPG advertiser spend commitment by 37% YOY, and drove incremental funds
• Partnered with Sales to be the liaison with the client and provided prompt, knowledgeable, and dedicated customer service
• Composed and shared detailed performance insights to support ongoing client partnerships, resulting in customer retention
• Fostered continuous development of our client offerings, with input from Sales and clients, to grow our business
• Consistently performed under a high-stress/deadline driven environment

• First AM hired to partner with Management, Sales, Product and Media Buying teams to build out operational support for new ad networko Helped onboard all new account managerso Created reference documentation for.
• Responded to RFPs by developing thoughtful and strategic proposals that offered optimal media plans and product solutions for our clients
• Managed media campaigns and MFP deployments throughout their entire lifecycle
• Worked with Media Buyers to launch and deliver media on partner sites
• Fast learner and flexible thinker in highly dynamic startup business

• Responsible for planning, executing, managing, analyzing, and optimizing ofInternal House campaigns
• Provided the highest standard of accuracy and quality of work across multiple channels including: Network Allocation, Integration, Barter and Business Development campaigns

• Supported multiple Business Units, including Connected Life, Premium Services and Yahoo! Japan, with all of their scheduling and operational needs
• Seamlessly executed time-sensitive offer changes across the Broadband portals

• Team lead and liaison between the Shopping BU and Ops for rich-media executions, value-adds, troubleshooting and facilitating all special requests
• Constructed documentation for training of new team members as well asprocedural guidelines for the Shopping process to be used company-wide

• Coordinated and scheduled the timely launch of advertising campaigns
• Collaborated daily with sales reps and account managers regarding account maintenance to ensure successful execution of contractual guarantees
• Provided specialized attention to customer requests with superior turnaround
• Shared important insight with clients for campaign optimization