Linda P. Email and Phone Number

Developed and supported: strategic planning, programs, and community outreach initiatives, including the launch of the Gracie Internship Program and the citywide Gracie Book Club. Actively served as liaison and gatekeeper for public access at Gracie Mansion. Planned and managed volunteer docent and paid student internship curricula. Planned and executed special projects and events in conjunction with Mayor’s Office affiliates, as well as created marketing collateral for new art installations.

Daily coordination, support, and organization of the Executive Director. Created quantitative and qualitative reports via Microsoft Excel for event tracking and Fund-EZ for financial earnings and accounts payable. Benchmarked project and deadline timelines, ensuring that all initiatives adhered to budget and timeline, with backup plans in place as alternatives. Also researched, curated, and coordinated art installations, collaborating with notable foundations, personal owners and art houses and museums to get loan agreements drafted & confirmed.

Lead concierge at 5-star luxury New York City hotel property, the Quin, managing a team of six employees. Provided on-site coverage for high-end luxury rental properties, and curated comprehensive travel itineraries including: securing dining/entertainment, day agendas, and transportation. Ensured highest level of guest services, while complying with COYLE standards. Increased efficiency and alleviated workloads by analyzing cost control and provided resolutions by implementing activity-based costing and the Six Sigma. Maintained high volume client/vendor profiles and relations in Salesforce and Building Link.

Provided professional service to guests including greeting, issuing keys, collecting payments, and promoting hotel services. Cross trained in housekeeping and engineering departments to gain a broader understanding of hotel operations.

Benchmarked energy usage in hotel and restaurant operations. Organized, analyzed and forecasted billing. Created, maintained and uploaded data to project management.

Maintained customer satisfaction by developing client-customer relationships. Managed product and supply inventory. Conducted of payroll for staff of 6 full-time employees. Handled AP/AR duties.

Provided personalized customer assistance with goals of ensuring a positive shopping experience and establishing a basis for repeat patronage. Encouraged sales through product knowledge and suggestive purchasing. Handled and credit transactions. Maintained sales floor tidiness, appearance, visual displays, and item replenishment. Improved company performance through leading by example

Created, supervised, and ensured daily inventory tasks were completed within a timely manner. Fulfilled daily reports to resolve merchandise discrepancies using Microsoft Excel. Audited merchandise supply and visual representation. Conducted inventory allocation. Trained new employees on Retail Frequency Identification (RFID), RetailPro and inventory tasks. Resolved issues concerning computer/theft/item problems. Maintained inventory organization. Utilized Microsoft Excel formulations to adjust inventory discrepancies. Updated inventory quantities. Designated tasks to inventory associates.

Performed quality control checks on raw publication material ie. signatures and saddle stitch samples. Contacted print vendors of problems if any arise. Reviewed files, records and other documents to obtain information upon request. Maintained and updated filing, mailing, graphic libraries and database entries. Operate office machinery. Quality control proofs/samples of works to be mass produced. Communicate with publication vendors. Sending/Receiving finalized publications/prints

• Proposed ideas for upcoming image work• Created images using Adobe Creative Suite 4• Layout design and templates