Kim Tran Email & Phone Number

Texas, United States

Partner with Customer Care to provide daily support and exceptional customer service by answering questions and working to find the appropriate solutions in a timely and efficient mannerCommunicate with management regularly regarding projects, solutions, status, and related issues through presentations that provide recommendations for process improvementIdentify delivery performance issues by gathering and analyzing data and communicate with carriers

Assisted with meetings scheduled to receive feedback designed to improve overall Omnichannel fulfillment processes and workflowWorked daily with other members of the Omnichannel Fulfillment Operations team to improve processes that involved customer interactionsQuickly researched and action escalated order issues

Train teammates and check for understanding regarding all store functionsEstablish and assign individual goals to teammates and provide real-time coachingCommunicate clear shift expectations and hold teammates accountable

Assisted Sr. Assistant Manager with recruiting, onboarding, and training new teammatesLed and supported all visual directives ensuring mapping and floorset were properly planned, scheduled, and executed seamlessly within an allotted timeframeAnalyzed merchandise reports and directed brand appropriate merchandising moves that maximized presentation and drove sales

Trained teammates and checked for understanding regarding all Omni Channel functionsReviewed fulfillment reporting, identified gaps, and developed plans to resolve issuesEnsured the store met the 90% fulfillment rate set by the company

Provided customers with an exceptional shopping experience by being attentiveHelped fellow teammates complete tasks and/or assisted in customer interactionsLeveraged company tools and technology to enhance customer engagement

Effectively communicated information both to and from store management and crewPromoted CVS customer service culture to associates to minimize shrinkSupervised 2 or more associates per shift and made sure daily tasks were completed

Performed cashier duties and maintained the sales floorProvided customer service to all departments Assisted pharmacy personnel

Wrote and scheduled social media posts to increase social media followersIncreased followers by 10% on Instagram to help with restaurant awareness Assisted with coordinating promotional events and ticketed events

Performed opening/closing dutiesMaintained the cafeteria lineProvided customer service

Master Of Science - Ms, Human Resource Management

Activities and Societies: Beta Gamma Sigma

Bachelor Of Business Administration - Bba, Management

Activities and Societies: Alpha Lambda Delta & Beta Gamma Sigma

Bachelor Of Business Administration - Bba, Marketing

Activities and Societies: Alpha Lambda Delta & Beta Gamma Sigma