Kimberly Van Dyke Email & Phone Number

Is Division

- Facilitation of teams through implementation of new systems- Driving projects to offer new innovative products to increase profitability - Delivery of status updates and coordination of planning meetings- Monitoring and executing project details, mapping and documentation- Process improvement efforts to help manage the implementation of multiple software elements with in the given time frame while maintaining quality standards for uninterrupted daily operations

Is Division

Project Manager and a Business AnalystAdded expertise to projects by developing documentation, mapping processes, vendor management, structured validation processes, provided system training, issue tracking, and extended production support. Conversion of online banking, bill pay, and mobile platforms. Task management, teamwork, procedures, testing, vendor communications, issue resolution, and production support were key contributions.Constructed repeatable processes for critical projects with demanding timelines. Partnered with technical teams to construct requirements which needed translation to code and revamped processes improving daily reporting requests from business. Improved vendor management for electronic signature capture project since its successful launch in 2013. Successfully built solutions to enhance the product throughout the credit union. Assembled an internal user group across several departments to advance the CU's usage of this tool. Collaborated with the solution center to create a better processes and to transition many aspects of a project to support.

Sales Division

Drove ideation of products/promotions to completion by managing documentation, quality assurance testing, research, and team coordination.

Sales Operations - Sales Division

Administered Online Banking project log, participated as part of the team to support daily inquiries/issues from branches, and developed time tracking tool for the team. Provided analyst skills to implement Enterprise projects such as Activity Based Management, Insurance Products, Business accounts implementation, data clean up, and Regulation Z standardization. Represented the Sales Division as a liaison for Enterprise Program Management Office reporting project and division activities.

Is Division

Business Analyst skills used for IS/IT and Enterprise projects including financial mergers. Provided a technical perspective with a strong business background.

Is Division

Evaluated and tested new and existing applications as a Core team member to replace host system platforms. Project included 45 workstreams. This opportunity structured the Business Analyst role for the Credit Union.

Sales Division

Specialist and support role for processes including Checking, ATM's, Credit/Debit Cards and Payroll, ACH, Domestic/International wires, and financial mergers. Educated other credit unions departments on the daily functionality and processes of back office by developing, scheduling, and maintaining a 'Walk in my Shoes' program. Coached other departments on how to create their own programs. These programs are still utilized in departments today.

Sales Division

Provided sales and services to members and staff through call center operations