Sell Goodyear Dunlop car tyres and services to existing and future customers according to commercial strategies and plansMonitor outcome and results with regards to the sales: volume, price, mix, revenue, supply performance, delivery of services,..Optimize customer satisfaction and contribute to the delivery of Goodyear Dunlop services: market training and consulting on technical and product knowledge, selling skills, retail marketingimplementation of promotionsPerform required assignments to fulfill company processes like forecasting, pricing, marketing, communication,..Identify new business opportunities both at the customer-level and in the market. Provide relevant feedback on business information relating customers, consumers, the market and competition to different stakeholders such as sales management, pricing, marketing…

Group Duyck is a family business with more than 50 years of experience in the automotive world. They are known for their personal approach and service tailored to the customer's (businesses) needs.Group Duyck is the official dealer for the brands Hyundai, Nissan, ElectricBrands and Renault-Dacia. Located in the wide area west of Brussels, spread over 4 locations.

Honda Motor Europe - Belgian Branch was looking for an After Sales Area Manager for Motorcycles. Since I have gained quite an amount of experience and knowledge in the Motorcycle industry, the choice was quickly made. After 6 months of getting to know the work ethics and processes at Honda as Aftersales Support Manager I was ready to go visit the Motorcycle dealers. My main responsibilities are taking care of operational standards, translated in KPI's, to dealers,dealing with customer complaints, and searching for an appropriate and relevant solution. I negotiate with Motorcycle dealers about individual sales objectives for after sales related products and services. I follow up actions plans for each dealer and will try to achieve targets with each of them.

After working inside a dealership environment for several years, I decided to broaden my professional horizon. I wanted to work for a distributor in the Automotive Business. I am very grateful I made it trough the selections at Honda Motor Europe - Belgian Branch to continue my automotive career. In the function as Aftersales Support Manager, my first job is to getting to know the work ethics and processes on an aftersales level for Cars, Motorcycles and Power Products. My main tasks are communication towards the dealer network concerning aftersales related subjects, setting up training for the aftersales dealer staff in cars and motorcycle, and getting to know how Honda operates and translates its vision in Aftersales.

Working for a powerful brand comes with very dedicated customers. Every department within our dealership needs to maintain high standards (Harley-Davidson standards) towards our current and potential customers. In Belgium there are 9 official dealerships for Harley-Davidson, so customers have limited choices in a preferred dealership. Which is a good thing, but making the slightest mistake, can lead them away. We aim for Lifetime Ownership Loyalty to our store, which is a day to day challenge. A great team of dedicated employees is needed to provide the best available service to our customers. All departments within the dealership need to use the same service standards to keep customer satisfaction very high. Therefore weekly and monthly meetings and action plans are required, to keep track of our main goal, lifetime ownership loyalty!

I am responsible for the sales and customer service of our Vespa & Piaggio scooters. We have a wide range of clothes, helmets and scooter-models in our showroom.One of my goals is to keep the customers satisfaction very high. It is a key to customer lifetime value. The personal relationship with your clients, and the offer in satisfying the needs of the clients, are essential. I have a colleague I work with, and he is responsible for the after-sales. We are competing in a turbulent market against other dealers and brands. Competition assured!

Inside the Avis Group, I work in a business unit for d'Ieteren Lease, with its own car fleet. My job is to keep the customers mobilised and satisfied.