Kim Vroutos Levey Mba, Cspo Email & Phone Number

Florida, United States

Remote

CRMSaaSAccount Management

Tampa, Florida, United States

SRI Tech Solutions, is an innovation-driven Information Technology staffing & solutions firm.

I was promoted to work with the company owners in developing and implementing customer solutions that streamline business process and growth as follows:• Identifies industry trends and develops and implements new strategies that foster customer satisfaction and company growth• Researches industry competition to ensure company Software as a Service (SaaS) offerings are cutting edge and best in value• Ensures the team is properly trained so that all new product launches are on schedule and successful

Tampa/St. Petersburg, Florida Area

I started my career with MyShopManger as a Business Development Representative and quickly moved up. I have worked as a Product Specialist where I was responsible for explaining our platform and closing deals. I also worked as an Account Manager where I was responsible for 350 clients. I worked in Product Support where I helped clients through any training, questions and best practices of our SaaS product. Here I worked closely with IT to explain clients’ needs and how to streamline the platform. I was them promoted to directing the teams. I mentored my teams in customer marketing, client strategies and SaaS solutions. I played an integral role in taking the business from 11 clients to over 3500 clients in less than 4 years and increasing monthly revenue from $4K to $1.2M in monthly subscription renewals. In addition, I was responsible for:• Maintaining key business processes• Designing and implementing new client technical solutions• Developing tailored training programs for the Business Relationship Managers• Communicating with clients regarding changes in industry trends and cycles • Educating existing and new clients on all facets of successful business growth• Trained the team on how the platform technically works & how to troubleshoot any issues.• Trained the team on how retrieve & analyze data and explain the value to the customer.• Ensuring Customer Success Management is achieved • Crafting a customer centric culture within the organization• Defined and prioritized product backlog.• Gathered requirements, created user stories in Jira and Trello.• Engaged with clients and stakeholders.• Participate in Sprint Planning• Trained the team on how the platform technically works & how to troubleshoot any issues.

Odessa, Florida, United States

Tampa/St. Petersburg, Florida Area

I served as an account executive whose responsibilities were to identify and develop new business opportunities by interfacing with Chief Information Officers (CIO)s, Project Managers, Hiring Managers, and Purchasing Agents within IT Departments for both the private and government sectors to address technical employment opportunities. In this role, she consistently met and exceeded Vitaver ROI and productivity goals.As an account executive, Ms. Vroutos was asked to attend networking events to identify potential business opportunities and develop network relationships with state, local and government entities. In addition, I was responsible for:• Tracking clients’ progress daily using Customer Relationship Management (CRM) software tool Salesforce.com• Negotiating the terms of contract agreement and salary with clients• Providing timely updates to the Recruiting and Hiring Managers throughout the recruiting and hiring process to ensure their requirements were being addressed in a timely manner• Evaluating potential employees to ensure they were a well-suited fit for role and were prepared to interview• Conducting bi-weekly follow-up meetings with hiring manager and hired employee to ensure successful employment

Tampa, Fl

I specialize in crafting dynamic and intimate forums around specific and timely industry trends - Mobile Marketing is the current exchange I'm working on. I bring out top-tier executives in the market for new technologies and introduce them to the solution providers who can take their problems, solve them, and turn them into opportunities. I am partnered with an elite group of executives across the Americas and Europe. As they are re-evaluating their enterprises current strategies. I work to assist them in curbing specific challenges in a more timely and cost effective manner.My clients come together to do business in a five-star resort setting around a 2 1/2 day program that is packed with the most pressing issues and emerging technologies in the marketplace.

I started my career at PSCU at the front reception desk and quickly moved into several roles within the organization including Network Engineering and the Response Center. I was responsible for the pre-sales requirement gathering and development, engineering and implementation of banking Information Technology (IT) software applications. I was the primary interface between the Sales staff and clients. As such, I was tasked with demonstrating new technologies to new and existing PSCU clients. I provided customer satisfaction and retention by researching and identifying new technologies that could be customized to meet client needs without additional software fees. Due to my superb client relations skills, I was selected by IBM to represent product sales for potential new customers at the annual company conferences. ♦ SME for file transmission system ♦ Established partnerships by providing superior technical third-level support to employees and clients♦ Streamlined processes resulting in continuous improvement and greater efficiencies; Interact positively, effectively and professionally as the liaison between credit unions across multiple functional areas internally, with all levels of leadership, and vendor partners to facilitate issue resolution, support system enhancements and provide operational support♦ Support business unit leadership and other departments with strategic planning, informational requests and special projects, such as evaluating vendors, clients, and new products.♦ Exercise discretion, maintain the confidentiality of material handled, and use independent judgment in making decisions and work with minimal guidance.♦ Provided on-boarding to new and existing clients♦ Custom programmed Cisco routers to ensure private security and real-time debit connectivity♦ Utilized performance monitoring tools to guarantee clients 95% connectivity and operating efficiently

Executed Internet marketing strategy targeting high profit end consumers, which increased profits 45 percent.Managed computer network, hardware and applications supporting efficient office operations.Initiated contact with companies for promotional opportunities and purchase of tickets to include in travel packages or as employee/customer incentives.

Palm Harbor, Fl

Responsible for marketing and sales for catered events Directed day to day operations; hired and trained staff.Designed menus and created innovating new entrees.Successfully advertised to new client base increasing sales 25 percent.

Education record

Cissp Candidate, Cissp

CISSP

Mba, International Business/ Marketing, A

Bachelor Of Science (Bs), Information Technology, A