Managed a team of typically 12, but up to 18, individual contributors on the Technical Account Management team. As a manager on the TAM team, I was responsible for growing and managing the team, involved in all aspects from pre-sales to post-sales of the Service Delivery lifecycle. This includes:-Directly managing a team of TAMs-Coaching, mentoring, and motivating TAMs-Staffing, onboarding, and skilling-up new TAM hires-Supporting the TAM demand pipeline by partnering with Services Solutions Advocates -Engaging in the hiring process for new TAMs-Managing the quality of service delivery for my team’s engagements-Working with Atlassian Solution Partners & Services Solutions Advocates to position the value of the full enterprise services relationship for our largest customers-Engaging in strategic conversations with customers' leadership to help them understand the value of Atlassian solutions and Atlassian Enterprise Services-Driving and contributing to strategic Advisory Services initiatives-Collaborating with regional team leads and CSI Leadership to prioritize investments

As a Sr. TAM, I consistently demonstrated an ability to build strong relationships with challenging customers helping them to deliver high value to their business using Atlassian tools.

TAMs are a single point of access across all of Atlassian, focused on providing our largest enterprise customers with prescriptive insights to optimize the way they use our products. A TAM helps customers maximize their gains in team productivity from their Atlassian investment by providing best practices on deployment of Atlassian solutions, optimizing processes and feature usage on the toolset, risk mitigation through operational reviews, and strategies for scale and availability.

Helping the Des Moines metro shine brighter by bringing much needed technology assistance to non-profits that could use a little help.

15 years of ensuring teams were efficient and effective as possible by:-Serving as the product owner of the SDLC product space-Administering the Atlassian, IBM, and other development infrastructure ecosystems-Providing best practices around process and tooling-Advanced troubleshooting via process consulting.-Advanced to the level of Senior IT System Analyst over the course of my career at Principal, all the while reaching beyond the boundaries of my job description to cultivate and execute innovation and change within a large organization.During my time, I grew the use of the Atlassian stack from a handful of developers to 6000+ users across all divisions in multiple offices worldwide while maintaining strong system integrity and security.

Des Moines, Iowa community leader for Atlassian, hosting user groups, providing support to customers and acting as brand ambassador while facilitating valuable connections between Atlassian and Atlassian users in the area while working closely with the Atlassian Community Team.