Kim Withrow, Mcitp Email & Phone Number

Intermedia is the cloud communications company that helps over 120,000 businesses connect better from wherever. We eliminate the need for multiple communications service providers with our seamlessly integrated solutions portfolio – including voice, video, chat, contact center, business email, productivity, and file management – delivered on one highly.

Manage a team of 11 IT professionals responsible for the successful deployment of SaaS enterprise messaging solutions built around Microsoft Exchange and related product offerings for 10,000+ users per month. Project manage large and VIP customer implementation projects, providing solutions to implementation obstacles and driving project deliverables to.

The Cloud Concierge Team assists new customers with their transition to Intermedia’ s hosted exchange solution. Take ownership of strategic clients by working very closely with their administrator(s) to overcome transitional technical challenges with creative solutions. Provide on-boarding project guidance and implementation assistance.

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Implementation Engineer/Technical Support EngineerPrimary responsibility to insure successful deployment of Teneros HA and DR solutions for Microsoft Exchange. Responsible for customer relationship from sales through “go live” date. Coordinate and plan with the customer the installation and configuration of a technically complex Exchange solution.

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Responsible for providing comprehensive technical support of Everyone,net's products and services. Work closely with other teams, including Network Operations, Product Management, and Engineering to resolve support issues and/or bug reports in a timely manner. Outstanding customer service skills and techniques that promote customer satisfaction and.

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Provide technical support to customers and partners implementing a unified messaging product suite. Troubleshoot and resolve customer issues within Windows, Microsoft Exchange Active Directory, and the unified messaging product. Proactive customer contact ensuring satisfaction with products and services. Duplicate customer issues in the technical support.

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Responsible for overall technology/application planning for 2 non-profit YMCA associations with approximately 500 end-users. Administered and maintained over 30 Windows 2003 servers, LAN and WAN for 14 locations spanning 2 associations. Identified and recommended new services and/or improvements for network security and reliability. Instituted frame relay.

Dublin, CA, US

Executed timely and efficient resolution of help desk requests for approximately 200+ users. Main duties included the setup of desktops/laptops for new hires and configuration of multiple-boot Windows OS machines. Extensive experience with Microsoft software, including Windows 98, 2000 & XP, Server 2000 & 2003, and Office 97, 2000, & XP. Duties included.

Ba, Women'S Studies

Extension Studies

High School Diploma