Kim Work Email & Phone Number

Austin, Texas, United States

Responsible for leading new client implementations.

Austin, Texas Area

I lead implementation efforts for all new clients.

Austin, Texas Area

Austin, Texas

• Responsible for ensuring the execution of all goals and tasks during the implementation process. Exercise independent judgment to organize and plan client sessions to ensure each session is tailored to the individual.
• Facilitate the management of client expectations during the implementation process.
• Independently manage client communication including, but not limited to, ensuring accurate and timely follow-up to client questions and issues.
• Manage multiple priorities while maintaining a high level of service and customer friendly manner.
• Work with Account Managers, Project Managers, and Training Team to ensure timely delivery of all agreed-upon applications and services.
• Perform complete table build and system configuration for new LIS implementations.

Teleworker

• Successfully deployed new software functionality in support of government contracts.
• Created and maintained Change and Configuration Management documentation for policies, processes, procedures, work instructions, and server and application configurations.
• Enforced CM policies and processes.
• Researched and improved processes based on industry standards and best practices.
• Maintained version control of software and documentation throughout project life cycle.
• Worked in conjunction with the Software Engineering Team to support procedures for releasing products throughout the Software Development Life Cycle.

Herndon, VA

Participated in the complete development lifecycle including requirements review, design review, testing and verification of a point of sale payment system.Wrote test plans and test cases. Made updates as requirements changed and new builds were released.Worked with other QA teams on integration and regression testing.Used Oracle SQL Developer for backend.

Dulles, VA

Member of QA Automation team responsible for testing AOL software and web applications using thousands of test cases run over multiple versions of Windows OS.Used Segue SilkTest to run scripts.Reviewed test results in the Automation Database.Analyzed script results and sent detailed reports to Automation team.Ran reports on bugs assigned to the QA.

Houston, TX

Tested software and drivers for all communications devices in HP laptops.Documented test results and provided detailed information on problems found.Reviewed issues found by other testers and attempted to duplicate.Assisted with problem resolution and retesting.

Houston, TX

Tested new technology and software to ensure compatibility within company's network.Updated test scripts for supported software.Tested HP, Compaq, and Dell laptop and desktop computers.Setup, configured, and tested client-side VPN and Dial-up Networking on all Windows platforms.Installed and configured Microsoft Office 2000/XP/2003 including Outlook.

Houston, TX

Provided desktop support for internal J. Ray McDermott employees.

Sugar Land, TX

Provided tech support via phone and email for internal Unocal employees.

Houston, Texas Area

Bachelor'S In Fine Arts, Music

Activities and Societies: Mu Phi Epsilon

A+ Certification, Hardware And Networking

Received MCSE NT 4.0 and CompTIA A+ Certifications

Software Configuration Management

This course covered configuration activities, such as configuration planning, change control and management, system building and version.