Kim Work Email & Phone Number

Austin, Texas, United States

Responsible for leading new client implementations.

Austin, Texas Area

I lead implementation efforts for all new clients.

Austin, Texas Area

Austin, Texas

Responsible for ensuring the execution of all goals and tasks during the implementation process. Exercise independent judgment to organize and plan client sessions to ensure each session is tailored to the individual client’s need in respect to their specific practice workflow and procedures. • Facilitate the management of client expectations during the implementation process. • Independently manage client communication including, but not limited to, ensuring accurate and timely follow-up to client questions and issues. • Manage multiple priorities while maintaining a high level of service and customer friendly manner. • Work with Account Managers, Project Managers, and Training Team to ensure timely delivery of all agreed-upon applications and services. • Perform complete table build and system configuration for new LIS implementations. • Utilize PostgreSQL and SQL Server Management Studio to analyze and upload data, build, and customize the NextGen Laboratory System and laboratory-related data and functionality in the NextGen Clinical System in accordance with client customization requirements. • Use PuTTY to update and configure the Unix-based NG Laboratory System. • Troubleshoot and resolve issues found during the build and implementation process. • Work with Software Engineering to identify bugs and required enhancements based on expertise utilizing software and real-world experience working with clients. • Implement 3rd party LIS interfaces, such as Orchard, Cerner, and Merge, to NextGen Clinical EMR and national reference lab vendor interfaces, such as LabCorp, Quest, PAML, Pathology Services, and Interpath, to NextGen LIS. • Assist customers with the interpretation, mapping, and upload of 3rd partyreference lab test compendiums. • Assist with system configuration and testing of requirements for state HIE reportable lab results. • Conduct Webex training for NGC, LIS and NGF customers.

Teleworker

• Successfully deployed new software functionality in support of government contracts.• Created and maintained Change and Configuration Management documentation for policies, processes, procedures, work instructions, and server and application configurations.• Enforced CM policies and processes.• Researched and improved processes based on industry standards and best practices.• Maintained version control of software and documentation throughout project life cycle.• Worked in conjunction with the Software Engineering Team to support procedures for releasing products throughout the Software Development Life Cycle.• Provided Configuration Management support for software development and testing efforts.• Maintained the integrity of the QA, training and production environments.• Facilitated Change Control Board (CCB) meetings.• Maintained accurate change request (CR) records for software enhancements and reported defects.• Communicated CR updates to stakeholders.• Worked closely with Program Managers to identify necessary software functionality changes to support business processes.• Assisted IT Project Managers with project planning and documentation.• Designed and configured workflows to support approved Change Management policies and procedures.• Deployed new and modified functionality to the Siebel Call Center application for multiple clients. • Responsible for Siebel Administration and configuration.• Deployed and configured new and modified functionality for applications built in Java and .NET to Windows servers.• Provided guidance and support to other teams within IT as well as the Program Management and Operations staff for all programs.• Demonstrated excellent skills in the areas of technical expertise, troubleshooting, communication, and documentation.• Continually looked for ways to improve processes by working with other teams to understand their needs and how to support them.

Herndon, Va

Participated in the complete development lifecycle including requirements review, design review, testing and verification of a point of sale payment system.Wrote test plans and test cases. Made updates as requirements changed and new builds were released.Worked with other QA teams on integration and regression testing.Used Oracle SQL Developer for backend transaction verification and testing.

Dulles, Va

Member of QA Automation team responsible for testing AOL software and web applications using thousands of test cases run over multiple versions of Windows OS.Used Segue SilkTest to run scripts.Reviewed test results in the Automation Database.Analyzed script results and sent detailed reports to Automation team.Ran reports on bugs assigned to the QA Automation team.Worked with Manual QA team to ensure all test cases were covered.Set up new scripts and projects in the Automation Database.

Houston, Tx

Tested software and drivers for all communications devices in HP laptops.Documented test results and provided detailed information on problems found.Reviewed issues found by other testers and attempted to duplicate.Assisted with problem resolution and retesting.

Houston, Tx

Tested new technology and software to ensure compatibility within company's network.Updated test scripts for supported software.Tested HP, Compaq, and Dell laptop and desktop computers.Setup, configured, and tested client-side VPN and Dial-up Networking on all Windows platforms.Installed and configured Microsoft Office 2000/XP/2003 including Outlook 2000/XP/2003.Provided testing and problem-solving for client-side network issues related to TCP/IP, DHCP, WINS, DDNS and DNS.Tested Internet/Intranet applications and network-based distributed applications.

Houston, Tx

Provided desktop support for internal J. Ray McDermott employees.

Sugar Land, Tx

Provided tech support via phone and email for internal Unocal employees.

Houston, Texas Area

Bachelor'S In Fine Arts, Music

Activities and Societies: Mu Phi Epsilon

A+ Certification, Hardware And Networking

Received MCSE NT 4.0 and CompTIA A+ Certifications

Software Configuration Management

This course covered configuration activities, such as configuration planning, change control and management, system building and version.