Set product vision and strategy to provide reliable, fast, and cost optimal delivery date estimate for customers across the end to end journey with Wayfair.Deliver results through effective collaboration with cross functional teams - engineering, design, analytics, data science, and operations.

Defined goals and strategy to improve customer experience and operational efficiency for Service. Identified key opportunities leveraging data analytics and voice of the customers and agents. Developed and executed a mix of product and operational solutions to re-design the contact flow, resulting in $60M reduction in resolution cost, 10% reduction in agent headcount, and 10% improvement in NPS with service contact.Built and managed a high performing team of 20 specializing in strategy and analytic.

Developed in-store merchandising program for champagne, spirit, and wine portfolio across multiple Moet Hennessy brands, leveraging consumer research.

Defined and executed key client account strategies for 60+ top global retail distributor clients. Identified gaps in current product offering and addressed by improving alignment with clients’ investment themes and cross-regional product expansion.

Measured effectiveness of marketing spend by creating comparable company analysis. Developed actionable insights for CMO regarding $350M marketing budget management.

Evaluated M&A target companies' financial and operational performance, building financial models.