Yunhee Kim Email and Phone Number

Responsible for customer satisfaction, product adoption, and revenue retention through effective management and support as a Customer Success Manager.• Foster strong, lasting relationships with clients to drive adoption and consumption of Cloud solution.• Provide comprehensive Guided Onboarding, Outcome Success Plans, and conduct Quarterly Business Reviews to proactively address needs and opportunities for renewal and expansion.• Facilitate regular sessions to showcase new releases and features, encouraging increased adoption and consumption rates among clients.• Collaborate closely with account teams, pre-sales, value advisors, and other stakeholders to develop and execute strategies to enhance customer satisfaction.• Proactively identify and address potential issues that may impact renewals, leveraging all available resources for swift resolution.• Align with customers to understand their strategic objectives and goals, and tailor our support to help them achieve their desired business outcomes.

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