Kim Z. Email and Phone Number

Access ControlsCamera SystemsPaging SystemsLife Safety

Microcomputers & Network Systems

• Management of project tasks including overseeing up to 20 personnel• Movement of systems and setup of Avaya phone clients.• Replacement/Refresh Routers and Switches including WAP’s. (cisco 4431, Cisco 3650)• Troubleshooting/Repair/Replace POTS (Phone Systems)• Fiber optic setup and survey w/ JPMC Badged (Chase Bank)• Loopback tests and troubleshoot Cisco routers from DMARC. (56k circuits)• Desktop Support on all versions of windows (Windows 3.1 to Windows 10)• Windows Server (2003 to 2012) including Active Directory & Outlook• Configure VPN and communications for Polycom HDX 6000 HD• Troubleshoot and Repair various ATM systems

Repair, maintain, program and install telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities. Repair/install phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area of responsibility. Maintain and provide operations support for site surveys, pre-bid meetings and/or sales conferences communicates with dispatchers. Troubleshoots situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution. Assist in educating and training Securus customers, providing information to technical support and following direction given on Securus products & servicesProvide administrative services on as needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video to CD/DVD per subpoena and testifying in court as required. Maintains inventory of equipment and tools as well as company inventories and assets (tool, vehicle, parts inventory, laptop etc). Provide telephony–pulling cable, terminating cable, trouble shoot wiring, loading configuration files, install and maintain all Securus equipment

Provide desktop support for windows environment running Windows 7/8/10.Maintain AD services for users on virtualized Windows Servers.Maintain Printers & related peripherals for day to day business.Support for 20 + personnel and support for 80+ personnel connected remotely. Provide LAN/WAN support.Provide upgrades for desktops and laptops.Repair/Replace UPS batteries.Repair/Replace desktop hardware as needed including motherboards, CPU's and memory.Data Migration from Pervasive SQL to MSSQL and visa versa. (Daily task to find bugs)Import and export transactions. (Daily task to find bugs)Daily task to help with eventual migration to Yardi platform.

• Install, move, remove and maintain customer premise wiring/cable and facilities.• Provide support for windows desktops including replace, repair and maintenance.• Provide support for printers including repair, replace and maintenance• Provide customer service for over 2500 offenders in TDCJ System.• Analyze trouble conditions and determine work to be completed.• Install and splice copper cable/wiring including aerial and underground.• Install, move, remove and maintain offender telephone sets• Maintain and troubleshoot inside wire or fiber defects.• Review and analyze facility schematic drawings.• Coordinate work operations with other employees and correction officers.• Maintain Milan and Adtran equipment and insure proper performance.• 4-hour response for emergency system repair (24/7).• 36-hour response for non-critical equipment repair.• Maintain equipment inventory and stock levels.

• Maintain network with 6 desktop computer systems, 1 host server and 2 virtual.• Maintain Q-see camera system with 48 cameras via 2 DVRs and remote access• Full stack setup/maintain LAMP development and e-commerce.• Implement/maintain DNS, Microsoft Active Directory and Exchange Services.• Google Apps implementation and maintenance.• Desktop Support and Microsoft Office Support (Outlook, Excel and Suite of Office tools)

• Employed as CTO, senior software developer and administrator• Maintain 20 servers, network and all associated equipment including updates asrequired.• Manage staff and provide instruction and guidance in all aspects related to IT includingdevelopment of projects, Quality Assurance and task completions.• Analyze user base and statistics. Model SQL queries and design GUI for userinteraction.• Map upgrade for mobile using old MySQL database to new MySQL database.• Harden software platform, implement security protocols.• Analyze user data for retention and conversion.• Upsells customers on signup and trade traffic via API for non-converting signups.• Maintain Affiliate Program and Affiliate Database• Setup and Maintain Google Apps Cloud Services• Design and maintain E-mail system for upsell services based on client behavior

Website Development using Linux, Apache, mySQL and PHP.

USN Interior Communications Electrician