Kim Zener Email & Phone Number

Scottsdale, Az, Us

Tempe, Arizona, Us

• Design, plan, and lead execution of the HR Process Excellence strategy including directing the Human Capital Management (HCM/HRIS) product platform, features and release schedule. (In support of 8 countries and over 12,000 employees)• Actively provide thought leadership as a member of the Human Resources Leadership Team and coordinator of the HCM Executive Steering Committee. • Provide superior process leadership and program management of HR Process Excellence initiatives and support of the implementation of the International HR Operating Model.• Grow and lead HR Technology team into agile product management team resulting in data transparency and functionality to meet global outcomes across 8 countries and cultures. • Establish people analytics strategy to enable data driven decisions for executives and board members.• Actively lead digital and process transformation through use of change management strategies, organizational agility, relationship building and senior level influence.• Evaluate and support implementation of digital solutions and leadership programs to contribute to employee communication, engagement & inclusion strategies. • Actively engage with cross functional teams to evaluate talent, performance, communication, collaboration, and AI toolsets.

Phoenix, Arizona, Us

▪Directed strategic initiatives and product growth through human-centered design sessions while applying systems thinking and change management approaches. Co-sponsored the Student Portal and directed evolution of Student Engagement products, Learning Management products, Corporate (ERP) applications, Student Information Systems (SIS), and Application Rationalization.▪Directed Microsoft D365 territory assignment, automated workflow, SMS texting, Unified Interface, student enrollment, etc. Led complex asynchronous transactional data integrations (.Net/C# using RESTful APIs and Azure functions) and sponsored Azure cloud strategy team members and Power Platform experimentation. ▪Allocated software development resources to consistently manage product life cycles, customer experience, stakeholders, impact evaluation, UI/UX considerations, MVP results, and risk mitigation.▪Led Agile delivery teams to use effective agile approaches to adopt DevOps mindset, and innovative learning culture with cloud-based technologies to increase delivery reliability, predictability, and business value. Led, trained and established agile ceremonies. Championed collaboration, impediment resolution, burn-down analysis, servant leadership, continuous delivery and built-in quality. ▪Led delivery teams through COVID crisis to transform the student learning experience model within 9 days. Supported 3-week course rotations for 13,000 students, while rebuilding automated complex solutions to support students’ educational needs while ultimately improving revenue year over year. ▪Guided and supported managers and individual contributors through vision sessions, 1-on-1s, coaching, agile training, recruiting, advocating/approving promotions, and providing recognition.▪Founded 'Management Round Tables' and championed cross-team synchronized value delivery.▪Managed team budgets, invoice payments, forecasts and vendors to improve flexible staffing models and support SaaS functionality.

Phoenix, Arizona, Us

▪Directly led the Student Information team(s), CRM (MSFT D365), and Integrations (.Net/C#) teams in agile delivery methods focused on strategic initiatives and creating high-value feature Increments. ▪Launched, transitioned, then completed the implementation of the Student Email initiative to create the foundation for future technologies by providing all students with an electronic ID and single sign-on for future applications. ▪Supported and grew individual contributors through 1:1s, mentoring sessions, feedback, advocating for promotions, and providing regular recognition. I guided the team members through re-organizations, layoffs, and difficult lean periods. ▪Merged Learning products team and took over failing Blackboard Learning management system implementation to successfully launch Blended Learning programs with comprehensive integrated scheduling and grading transactions between multiple systems. ▪Coached team in self-management and cross-functionality. Through servant leadership, I encouraged teams' transitions from Scrum to Kanban pull methodologies to better fit the commitment levels of executive leadership and regulatory changes. workload and support requirements. ▪Served as Program Manager for enterprise initiatives and focal point for waterfall partners.▪Advocated and set standards for cross-training, self-development, and continuous improvement at the team and individual levels. This resulted in retaining high-performing team members through exploration and moving to new roles of interest. ▪ Managed and tracked team performance by utilizing Rally software to report burndown, velocity, and bugs in daily scrum stand-ups, planning, and retrospectives. ▪ Presented "DevOps" purpose, scope, and methodology to the IT senior Leadership team.▪ Transitioned scaled agile tool from CA Rally to Microsoft Azure DevOps to streamline software development source control and adoption of CI/CD pipelines.

Phoenix, Arizona, Us

▪Supported and grew individual contributors through 1:1s, mentoring sessions, feedback, advocating for promotions, and providing regular recognition. I guided the team members through re-organizations, layoffs, and difficult lean periods. ▪Directed software feature/product prioritization, ensuring IT resources were allocated in alignment with company priorities and strategic themes while communicating with executives and stakeholders. ▪Enthusiastically advocated and cross-trained teams in Scrum adoption as necessary. ▪Removed impediments and championed all team-directed decisions to support the Scrum Team’s progress. ▪Coached team in self-management and cross-functionality.▪Focused on creating high-value Increments meeting the 'Definition of Done'.▪Managed and tracked team metrics. (burn down, velocity, etc.)

Phoenix, Arizona, Us

▪Enthusiastically advocated and cross-trained teams in Scrum adoption. ▪Removed impediments and championed all team-directed decisions to support the Scrum Team’s progress. ▪Managed and tracked team metrics using Rally software to inspect and improve team decisions in daily standups, planning, and retrospective ceremonies.▪Focused on creating high-value Increments meeting the 'Definition of Done'.▪Participated in scrum of scrums.▪Influenced and led the removal of impediments to the Scrum Team’s progress.

Phoenix, Arizona, Us

▪ Elicited requirements and created user stories for the Finance development team.▪ Finance system product and backlog owner.▪ Managed the project/product documentation and artifacts.▪ Conducted and presented in weekly requirement refining and stakeholder demos and reviews. ▪ Performed business process reviews and CRC process modeling sessions.▪ Managed business communication and support tickets.▪ Validated the delivered requirements (Performed UAT and End-User Training as applicable).

Scottsdale, Az, Us

▪ Led strategic initiatives in support of CEO’s global goals (e.g. Hyperion Customer Profitability, PeopleSoft Renewal License Billing, CSG Booking and Backlog reporting, Cybersouce, ACH payment, etc.).▪ Acted as primary business advocate for Accounting & Finance and HR areas and secondary liaison to Marketing and CRM groups.

(eFunds Purchased by FIS Global)▪ Assessed “organizational risk & readiness” and led organizational change management for enterprise system change.

Us

▪ Regularly presented to executive team to gain support, sponsor and report progress for key initiatives including planning, design, development, testing, data clean up and migration elements.▪ Established data standard and led effort to analyze and improve over 75 revenue data feeds to SAP system.▪ Partnered with SAP architectural team and regularly provided recommendations on a wide range of solutions.▪ Identified, documented and presented process flow improvements to solve core business processes issues. ▪ Co-authored enterprise pricing strategy recommendation to improve business information and reporting.▪ Led team to analyze, decipher and create controls for Sarbanes Oxley audit requirements▪ Managed over $500 million Corporate Billing Department.▪ Led quality control project by ensuring the correction over 300 technology and operational audit comments.▪ Designer and manager for project approval system and process which spanned 4 continents, more than 12 locations.

Worldwide, Oo

Solutions Consulting Group - Business Process Consulting▪ Managed and performed business process consulting projects for Fortune 1000, public and private clients ▪ Investigated and identified improvements through interviews, benchmarking, reviews and process mapping▪ Communicated findings and recommendations to executives and through formal and informal presentations▪ Managed engagement budgets, recruited, directed and trained consulting staff

Chicago, Il, Us

▪ Planned, performed and supervised independent audits, reviews, and analysis of financial statements ▪ Drafted and issued audit reports, management letters, and unique audit opinions for OMB Circular A-133 audits▪ Recruited, trained and supervised of audit staff▪ Executed against client deadlines

Worldwide, Oo

▪ Performed independent audits, reviews, and analyses of financial statements ▪ Recruited, and trained other audit staff▪ Executed against client deadlines▪Passed CPA exam in 1995 and obtained CPA license in 1996 (currently not active in 2022)

Education record

Education record