Kim Z. Email & Phone Number

Convenience Transportation, Zone Delivery

Onalaska, Wisconsin

Oversight of disability and mental health services to over 70 youth in a four county region. Provides operational, personnel, and budget support to all youth services in region. Ensures compliance with federal, state, and county funding standards, training and supervision of program managers, review of program financials, ensures adequate staffing, auditing cash on hand and manager credit cards, QA assessments, investigate care, misappropriation, and employee misconduct, supervise scheduling of all personnel and clients, program fleet managementSince hire, trained and coached managers in payroll and scheduling to improve efficiencies and eliminate support position. Created a new hire orientation/on boarding process to increase engagement, increased monthly revenue while reducing the percentage of loss, and successfully decreased the amount of wait time for new referrals. Increased staff resources for better service delivery

Onalaska, Wisconsin, United States

Administrative and accounting support to a community-based program supporting youth with mental health, addiction, trauma, and/or developmental and intellectual disabilities. Scheduling and data entry, review bi-weekly payroll, forecast revenue, prepare monthly billing invoices and revenue summary report. Client and staff record/document management. Liaison between funding sources, program managers, and corporate office. Since hire, decreased amount of outstanding revenue by 86% by implementing a process to ensure accuracy, meet deadlines, and provide adequate documentation required. Created a process, including documents, for accurate reporting of funder requirements

La Crosse, Wisconsin Area

-Oversight of community living services 7 days/3 shifts, in a 4 county region. Directed all department work through 2 supervisors to include all hiring, training, discipline, resolving issues, quality assurance, managing costs and budget planning.-Grew behavioral services by 200%, expanded community living service array to include youth, expanded services in Monroe and Jackson counties by launching partnerships with additional funding sources.-Implemented new skill focused curriculum and a measurable skills training assessment process and developed program curriculum based on funder requests, standardized tasks and processes within the range of services under the community living umbrella region wide.-Maintained program budgets and provided over-sight resulting in financial viability. Activities included sound planning, monthly financial analysis, accurate and timely billing, and monitored revenue and expenses.

La Crosse, Wisconsin Area

-Provided supervision, mentoring, and training to staff to strengthen service delivery and promote professional development, standardized tasks and processes within the range of services under the Community Living umbrella, encouraged and promoted collaboration and teamwork to staff and peers, demonstrated the ability to secure a proposal and successfully implement new programming within service area, implemented a measurable skills training assessment process. Successfully led the proposal to secure a contract for La Crosse County CCS program, developed program design, implemented processes for transitioning incoming representative payee beneficiaries, collaborated with La Crosse County on best practices for supporting individuals as well as ensuring service referrals, documentation, and billing meets the needs of the funder and Riverfront- Implemented a measurable skills training assessment process and developed program curriculum based on funder requests, developed and utilized authorization spreadsheet to track revenue growth within service area which inspired change within the entire agency, ensured 100% of community living participants are scheduled and billed in accordance with authorizations, successfully mentored and trained staff to utilize scheduling and time and attendance software during implementation process

La Crosse, Wisconsin Area

Support, coordination, implementation, and evaluation of services, successfully interact with stakeholders, build relationships, resolve customer difficulties, intake and assessment of new participants, case file management, goal documentation, ensure accurate billing, promote additional services as appropriate, and ensure funder expectations are met

Provide primary service for recreation department for participants, providers, and guardians. Process applications, requests for financial assistance, and payments for recreation. Provide caseload support, maintain participant database, ensure funder requirements are met. Assist participants in filling out required forms and documentation as needed. Organizing, recruiting, and planning, adhering to budget- Picnic committee. Annual Banquet committee and co-chair- planning, co-coordinating, processing payments and reservations.

Asheville, North Carolina Area

Preformed a variety of tasks in a busy family-owned upscale retail gift store. Forecast future inventory needs based on sales trends, provided excellent customer service, developing relationships with clientele to retain customer base. Shipping and receiving, merchandise display, created and maintained customer data base, wrote, published and bulk mailed newsletter, staff supervision, payroll processing, accounts payable, wrote training manuals and marketing materials, conflict and crisis resolution.

Asheville, North Carolina, United States

Worked in all beverage outlets; Great Hall Bar, Elaine's, Horizon's, banquets.

Indianapolis, Indiana Area

Scheduled and supervised wait staff, ensured guest satisfaction, handled personnel issues and guest complaints, ordered and received beverage order coordinating with special events staff, ensured quality of staff and product presentation. Assisted in marketing efforts to drive local business clientele to restaurant.

Business Administration, Organizational Management

Associate Applied Science, Food Service Management