Kin Soon Email & Phone Number

Singapore

Responsible for day-to-day management of all services related to IT operations including follow-the-sun Global Support, Service Desk, Desk Side Support, L2 Support and Customer Satisfaction in the APAC region.

Singapore

Responsible for day-to-day leadership and management of region IT operations, project management, financial management & reporting, strategic planning and business relationships to ensure all service delivery, application, infrastructure services and end users computing are meeting service level requirements.Responsibilities:1) Lead IT Services team and manage region IT financial and business operations which include identifying opportunities to improve or implement strategies to… Show more Responsible for day-to-day leadership and management of region IT operations, project management, financial management & reporting, strategic planning and business relationships to ensure all service delivery, application, infrastructure services and end users computing are meeting service level requirements.Responsibilities:1) Lead IT Services team and manage region IT financial and business operations which include identifying opportunities to improve or implement strategies to support expansion. 2) Managed region IT infrastructure including LAN, WAN, MPLS Data / Voice Network, Data Centres, telecommunications, mobile services and various third party applications including CRM, Internal reporting, Asset management database and IT help desk. 3) Lead regional Project Management Office including design and deployment of new IT systems and services with regional function and technical support teams. 4) Manage project issues and risks including balancing scope, budget, schedule and quality through formal change management mechanisms.5) Develop strategic initiatives to drive IT / business alignment including translating business requirements to system requirements.6) Manage end to end procurement process, conduct RFP / RFQ / RFI exercises with various stakeholders and evaluate the proposals, established and maintained strong vendor relationship to drive improvement initiatives or reduce cost. 7) Prepare financial budgets; create annual IT business plan and present proposals to senior executives.8) Implement IT security policies and governance to ensure compliance with commercial, legal and regulatory requirements.9) Plan and implement disaster recovery procedures. Show less

Singapore

Responsibilities:1) Lead and manage a team of IT support staffs responsible for 7x24hrs systems monitoring to ensure high uptime of the IT Infrastructure operations in Asia Pacific and Russia regions.2) Provide level 2 / 3 regional IT support, problem management and capacity planning according service level agreements.3) Lead project delivery and manage vendor relationship.

Singapore

Responsibilities:1) Develop and execute IT project service delivery to support commercial, education and government projects.2) Provide pre-sale and after sale IT support services.3) Provide network and systems training to in-house technicians and customers.