Technical Account Manager
CurrentKey Highlights: • $21B+ in new loan assets unlocked by pioneering the next evolution in service offerings by spearheading the integration of blockchain technology, including identifying and testing a unified MLS data API, gaining buy-in from executives, and collaborating with the technology lead to drive the implementation. • 400% increase in portfolio growth uncovered by leading 400+ API integration and automation projects for mid to large-size clients, going from millions to billions in UPB. • Reduced service level agreement (SLA) from three days to one by improving workflows with internal automation (ITIL) and streamlining processes. • Reduced customer churn by working hand-in-hand with customer technology teams to construct systems and workflows for clients to integrate with FCI APIs.Lead 32 in-house and third-party developers in transforming propriety systems into SaaS solutions and API tools. Draft the technical architecture for implementing new integrations per client requirements and manage projects by prioritizing critical tasks, allocating resources, and facilitating inter-departmental communication. Handle troubleshooting using tools and languages like Python, JavaScript, and SQL, and collaborate closely with executives and stakeholders. Provide insights influencing product development and conduct QA and UAT testing across products. Prepare project status reports, maintain client relationships, and participate in daily scrum calls to develop user stories and uphold Agile principles.