Kindness Igweh Email & Phone Number

Lagos Nigeria

• Performed daily remote monitoring of site operations and equipment functionality (access control, temperature level, generator, grid, battery solar panels, and rectifier outputs) on 2000+ telecom sites to ensure equipment safety and optimal functionality.• Collaborated with site management contractors to resolve Remote Monitoring System (RMS) issues at telecom sites, conducting timely follow-ups to confirm resolution. Ensured accurate remote monitoring of equipment functionality for true representation on monitoring tools/software, upheld SLA compliance on power provisioning, and supported precise billing based on customer consumption.• Ensured remote visibility tools on telecom sites functioned effectively, escalating issues to field service engineers or site management contractors to minimize breakdowns and site downtime, following up to ensure issues were resolved, and re-assigning unresolved tickets to second-level assistance for resolution.• Utilized Microsoft Excel to compile and generate daily technical reports on fuel consumption, power source run hours, AC (Alternating Current) and DC (Direct Current) usage, access control, and the impact of environmental variables at telecom sites. Uploaded the reports online, to share with relevant stakeholders supporting informed business decision-making.• Conducted site inspections to verify the reliability of remote monitoring assets.

Nigeria

• Proactively monitored warning alarms and site-down alarms on 8000+ telecom sites as a team member, escalating them to field teams for immediate resolution. Coordinated remotely with field engineers to ensure and verify the resolution of outages.• Analyzed root causes of telecom site failures, identified the right solutions, and documented findings on issue tickets to maintain high service integrity and customer satisfaction.• Answered 50 customer queries on average in a 12-hour shift, multitasking with teammates to complete other important activities and maintain Service Level Agreements (SLAs) with clients.• Created and managed trouble tickets for issues at telecom sites, tracking each ticket through to resolution and closure.

Ibadan, Oyo, Nigeria

• Installed, maintained, and repaired packing machines, following equipment specifications and data sheets to ensure continuous and efficient production, minimizing downtime and reducing operational costs.• Worked independently and alongside engineers to implement improvements on packing machines and the production line, minimizing waste and optimizing production efficiency.• Installed, maintained, and repaired electrical fittings, wall sockets, packing machine panels, electric motors, and other equipment in the production facility including HVAC (Heating, Ventilation, and Air Conditioning) units and power distribution boards. Ensured compliance with safety standards to guarantee the safe and optimal performance of all electrical systems.

Ibadan, Oyo, Nigeria

PLC (Programmable Logic Controllers) programming for industrial applications e.g smart traffic control.Remote access and control of PLC programs.Design of SCADA (Supervisory Control and Data Acquisition) systems

Ibadan, Oyo, Nigeria

PLC programming and simulation.Connection and configuration of Speed drives.Hands-on experience on application of Motor starter techniques.