King, Ivan Email & Phone Number

Tampa, Florida, United States

WellCare/Centene, Offline Research Team / Customer Service Support | Tampa, FL 2019 - PresentDemonstrate leadership, technical expertise, communication skills, creative problem solving, and focused dedication to member service for a premier healthcare enterprise. Authority for member education, outreach, database management, demographics, and reporting. Selected Contributions: Serve crucial role in development of a newly created department; offer performance-focused direction to new employees that in-creased engagement, accountability, and performance. Provide prompt and informed response to member and physician inquiries; educate members regarding benefits, keep demographic data current, and ensure that member database is accurate and comprehensive.  Respond to all inquiries and complaints to member satisfaction, while meeting organization, regulatory, and HIPAA guidelines. Partner with Required Medicare Materials team to ensure integrity of Annual Enrollment 'Evidence of Coverage'.

Tampa/St. Petersburg, Florida Area

Ardent Commercial Services is a full service facilities maintenance company that has operated in Tampa Bay, FL. for approximately 10 years. We specialize in carpet cleaning, stripping, waxing and scrubbing various types of floor surfaces. We also provide basic office and commercial cleaning services (vacuuming, dusting up to 8 feet, mopping and trash removal).

Tampa, Florida, United States

Combined interpersonal, technical, and time management skills to ensure streamlined operations in a high volume environment. Demonstrated ability to collaborate across numerous parties to execute deliverables. Selected Contributions: Provided individualized service for members and providers; educated on products and services and managed inquiries via Salesforce. Project-managed RX claims process, including review, adjudication, and reporting to meet customer needs.  Ensured adherence to HIPAA guidelines in all communications.

Fairfax, Va

• Assist customers with troubleshooting systems for the United States Postal Service• Install software remotely when necessary to resolve issue or update systems• Modify network configurations as needed to ensure operation• Complete orders for new equipment after verification of customer information• Reset passwords as needed to allow customers access to system• Retrieve tracking information for specific locations to troubleshoot delivery• Follow up with customers as required to ensure that each is satisfied • Escalate issues to Engineering when required• Trained new technical employees on proper procedures for each issue• Log all issues and incoming calls within the ticketing system

Fairfax, Va

• Assist customers with troubleshooting systems for the United States Postal Service• Install software remotely when necessary to resolve issue or update systems• Modify network configurations as needed to ensure operation• Complete orders for new equipment after verification of customer information• Reset passwords as needed to allow customers access to system• Retrieve tracking information for specific locations to troubleshoot delivery• Follow up with customers as required to ensure that each is satisfied • Escalate issues to Engineering when required• Trained new technical employees on proper procedures for each issue• Log all issues and incoming calls within the ticketing system

Tampa/St. Petersburg, Florida Area

• Responsibilities included but not limited to the marketing, prospecting, sales and technical support of Bright House products and services covering 2,400 customers within my assigned territory.• Provided troubleshooting service regarding issues with customers personal computers, internet connectivity issues (LAN/WAN), digital VOIP service as well as HD picture quality and formatting trouble.• Participated in the set up and organization of BHN’s special events kiosk (primarily golf tournaments within and out of my territory). • Achieved sales and technical resolution targets both monthly and yearly by maintaining daily customer contact.• Responsible for reviewing and resolving customer billing disputes by utilizing ACSR (internal billing system), BHN savings planner.• Maintained reports on daily progress and technical issues within my assigned territory regarding but not limited to the customer experience.

Reston, Va

• Responsible for the region of Maryland, Washington DC and Virginia to include but not limited to, managing retail accounts, identifying, prospecting, merchandising and maintaining relationships with distributors, A.R. and mass retail channels. • Achieve sales targets for assigned group of retail distributors. Determine new/existing retailer needs. • Trained retailers in selling Boost products. Provide training on how to effectively up sell Boost equipment and products. • Performed in-store sales demonstrations and sales events. Responsible for disseminating and updating stores with new promotional information and collateral. Ensure proper product placement as per current plan-o-gram.• Ensured equal representation of Boost products and services in a non-exclusive environment. • Performed strategic planning alongside retailers' and district managers.• Weekly/bi-weekly store visits; Assist with product merchandising.• Assisted with customer escalations and problem resolution. Work in collaboration with the Boost Account Executive as an extended resource serving as liaison for Boost retailers when experiencing an issue and/or problem with their assigned distributor. • Generated daily reports via database on call cycle performance.