Senior Manager, Strategy & Operations, New Verticals
CurrentLead cross-functional Merchant Strategy team developing, and deploying, loyalty and finance for merchants to increase Enterprise and SMB merchant selection, with members from Product, Engineering, Finance, Tax, Marketing, and Sales teams.Specialize in owning the highest-priority, ambiguous problems facing our Sales teams that are blocking Enterprise merchant launches. Responsible for organizing working teams and finding solutions to unblock launches, including product rollouts, selection analyses, and compliance risk mitigation. Launched product rollouts domestic and internationally that unlocked > $1B in GMV.Created tax recuperation solution and product roadmap for all merchants operating in Marketplace Facilitator states in USA and Canada, resulting in over $12M recouped annually in erroneously paid in-store taxes.Manage all third-party data sources (> $3M contracts) for Sales Ops and Competitive Intelligence in New Verticals organization, including sourcing, negotiations, SOWs, onboarding, and technical integration via API or AWS S3.Own the strategic vision and product roadmap for both merchant loyalty experience and finance operating models for New Verticals.