User & Product Research – Reviewing product usage videos, surveys & research to identify improvements, organizing results into clear and actionable reports, and prioritizing areas to improve in order to maximize customer joy & success.Customer Support – Working with customers, including responding to customer service requests, customer feedback, and proactive customer outreach to resolve customer problems and better understand users' needs.Creative Services – Copywriting and creating marketing content to help users understand the product.Product Success Operations – Bridging gaps between various teams, tracking key issues through resolution, and ensuring things don’t slip through the cracks.Product Testing – Testing web & mobile apps to identify areas for improvement.Strategic Test Case Design – Developing test cases and plans to guide outside QA testers and maximize their success.Analytics Reporting – Measuring and reporting key product success metrics & analytics; advocating and driving for new data necessary to understand customers & product success.

editing, proofreading and typesetting the quarterly “Ekonomia Międzynarodowa” (“International Economy”), including designing the magazine’s layout

reviewing Android apps, ensuring that Play Store apps meet policies’ guidelines

reviewing Android apps, ensuring that reviewed apps meet policies’ guidelines / monitoring of social media through Sprinklr and Brandwatch, reporting and triaging issues

editing and proofreading the plenary sessions’ transcripts

writing articles for magazif.com optimized for SEO guidelines, conducting interviews with designers and architects

proofreading and editing informational books and exhibition texts for cultural events, i.e. the exhibitions of Warsaw Prague Museum, The 9th Festival of Russian Movies “Sputnik above Poland”, copywriting (www.e-teatr.pl)

linguistic and technical proofreading journals published by the Institute (“Occupational Medicine”, “International Journal of Occupational Medicine and Environmental Health”), managing journals’ websites, curating content from authors

editing and typesetting the publications issued by the Institute, creating and managing the content on the Institute’s websites, designing documents and websites, coordinating the work of web copywriters team, coordinating the publishing process

editing, proofreading and typesetting the books published by the Institute, designing the layout of the books and internal documents, managing and creating the content on the Institute’s websites

web copywriting, proofreading and typesetting the books published by the Institute, editing the content on the Institute’s websites, office administration duties

delivery of shipments, bicycle repairs

proofreading of the articles published in one of the most distinguished national daily newspapers in Poland