Joined the team as an Operation Manager and grew by leading market openings in NY/NJ, DC, FL, AR and CA. Spearhead end-to-end management of a team of 4 Operations Managers facilitating a client portfolio consisting of 26 site locations in 12 cities, and a team of 95 front-line team members. Managed financial forecasting and budgets for individual site locations, and overhead expenses. Partnered with cross-functional teams such as finance, sales, legal and HR to meet objectives, and ensure compliance. Directed the development of complex staffing strategies to meet client expectations and stellar service delivery. Standardized key compliance factors by spearheading the development of implementation, audit, metrics tracking, and quarterly business review processes. • Expanded into company operations in NY, NJ, CA, DC, FL, and AR. Taking over the company's biggest market in Chicago, IL while consistently overseeing the GA/FL markets. • Trained and developed 1 Operations Manager to be promoted into a Regional Operations Manager role. • Fostered and retained profitable customer relationships with client contacts of all levels in various industries and Fortune 500 companies. • Ensured complete compliance and a consistent focus on culture by developing the Operations Support Manager playbook. • Delivered strategic guidance to hiring managers in areas such as salary negotiations, interview best practices, etc., while streamlining the hiring process and maintaining budgets. • Devised staffing and training strategies to drive SLA compliance as well as conducted operational analysis of underperforming site locations. • Expended in role by taking on the training and development of the Implementation/Customer Experience team and re-writing the playbook for managing new business openings.

During this tenure, I streamlined multifaceted implementation processes of facilities and support service functions for clients in several industries including legal, university, non-profit, and global headquarters. Established standard operating processes in line with industry best practices, while addressing unique client needs. Devised detailed software technical specification documents and interfaced with IT leaders and coders to discuss software solution needs for various services such as asset management, space planning, and visitor management systems. • Demonstrated steady career growth by starting as a front-line associate and earning promotions into leadership, implementations, operations, and project management roles. • Mentored teams to perform services in compliance and with a customer service delivery approach to ensure consistency in service delivery. • Developed and implemented strategic plans for recruiting, hiring, training, and retaining top talent.• Guaranteed seamless technology deployment including hardware and proprietary software as well as delivered training and on-going support to team members in various cities. • Spearheaded the training and development of associates and managers by writing SOPs, creating training video’s, and administering on-going mentoring, training and support.