Outsourcing professional focused on delivering the best and up-to-date solutions to support business.Globally oriented leader, with 15+ years of experience in working with multi-national teams. Great sense of cross-cultural sensitivity. Tested leadership and motivational skills. Champion in reconciling differences, aligning disparate positions and people towards greater good. Balanced attitude in stakeholder management at all levels and results orientation demonstrated by professional respect of colleagues, stakeholders and executives alike. Extremely pro-active, open-minded approach with in-depth, hands-on knowledge of Business Process Outsourcing transition, delivery and business development. Experienced manager in all aspects of accounting, auditing and financial management within outsourcing environment. Direct practice with settlement of Shared Services for nearshore and offshore delivery centres. Effective expert in transition of multi-tower processes from Clients located in different countries to offshore and nearshore locations. Hands-on experience in Business Process Outsourcing delivery and business development. Sharp focus on numbers and people management as natural habitat. Strong track record of managing the delivery of complex end-to-end business processes across Capgemni global delivery network.Areas of expertise:- Client relationship management- Account development activities- Full responsibility for seamless service transition and quality service delivery- Global responsibility for multi-location account- People Management with focus on Talent development and stable delivery teams at 2 Delivery Centers- Problem solving with collaborative approach- Leading continues improvement initiatives- Development and settlement of hybrid captive models for Shared Services - Contract management- Full P&L responsibility
Listed skills include Outsourcing, Business Analysis, Service Delivery, Leadership, and 12 others.