Carrie King Email & Phone Number

Mountain View, California, US

San Francisco, California, US

New York, US

• Provided strategic consultation to the Director of Client Delivery on project operations and processes.
• Supervised scoping and documenting the entire project lifecycle from SOW signing to product launch.
• Designed client workshops and presentations to facilitate successful project kickoffs, requirements gathering, and marketing activations.

New York, US

New York, US

• Scaled the project infrastructure and team by championing a series of major platform launches, continuous improvement activities, and key project executions.
• Led several successful projects in a highly regulated environment requiring strict legal compliance through adept planning, organization, stakeholder management, and attention to detail to mitigate risk.
• Recognized as a top performer by managing Twill's largest client project to date during the preparation and rollout of a wellness product to a large corporation’s employees globally.
• Cultivated and leveraged cross-functional relationships up to the C-suite that grew synergies and drove alignment, as well as handling critical reporting to assess milestones and progress to goals.
• Mentored and trained new Implementation Managers as a senior member of the Client Delivery team, ensuring adherence to project management best practices to safeguard a seamless execution.
• Established reusable project templates using project management software to standardize delivery across the organization and authored sections of the client delivery playbook to improve efficiency.

San Francisco, CA, US

• Provided high-impact project and client management from requirements analysis to implementation of mobile applications with Product, Content, and Engineering teams to achieve product specifications and final.
• Created and managed project plans, client documentation, success metrics, and milestones, supporting internal and client-facing communications about app requirements and development phases.
• Fostered and advanced key stakeholder relationships that enhanced strategic planning and execution across all facets of project engagements, mitigated potential client issues, and drove collaboration.
• Partnered with the Commercial team to ensure the long-term success of client relationships and coordinated with marketing leads to support successful user outreach and enrollment campaigns.
• Identified KPIs to evaluate product usage and impact over time, working closely with external and internal teams to analyze findings and identify areas for ongoing product improvement.

San Francisco, CA, US

• Oversaw, coached, and developed a team of Customer Experience Specialists involving performance monitoring, goal setting, and data analysis to spur career advancement and growth.
• Identified and owned team KPIs, including customer satisfaction, quality, and volume, resulting in enhanced organizational visibility and reporting frameworks that increased metric scores.
• Provided weekly reviews to the COO to monitor progress and identify areas for improvement.
• Recognized as a critical resource and trusted advisor to the C-suite and key stakeholders during the ideation, rollout, and refinement of process improvement and business transformation initiatives.
• Performed interviewing, hiring, onboarding, and ongoing coaching and mentoring of staff members.

San Francisco, CA, US

• Led training for a team to deliver exceptional customer support at a fast-paced SaaS startup, tracking metrics to optimize support operations through enhanced strategy and decision-making.
• Partnered directly with senior leadership and key stakeholders on continuous improvement activities by conducting gap analyses across the training and talent lifecycle to bolster quality and satisfaction.
• Managed end-to-end new hire training and onboarding for support and management, and conducted ongoing training to maintain up-to-date product knowledge and compliance with healthcare policies.
• Performed quality assurance and analysis by tracking and auditing support team customer interactions, quickly identifying and remediating any areas of concern if required.

San Francisco, CA, US

• Facilitated B2B sales consultations by maintaining cross-functional partnerships with Engineering and Product teams to execute complex policy installations, resolve issues, and improve product quality.

Oakland, California, US

• Managed and improved a campus-wide clinical behavior change/wellness program in collaboration with multiple departments to promote recovery and reduce workplace injuries among staff/faculty.
• Increased graduation rates threefold in 12 months, streamlined program operations, and built rapport with participants through regular check-ins and health coaching.

Oakland, California, US

• Aided the Director of Staff and Faculty Health and Well-being and the Special Services Program Manager in program planning and resource development while completing a graduate degree practicum assignment.
• Established the strategic plan and initial draft of the UC Davis Healthy Workplace Certification Program, now implemented and adopted across both main, and medical, campus.

Berkeley, California, US

• Managed community outreach efforts, donor relations, vendor relations, written communications, event planning, promotion, and social media/website presence.
• Organized and planned the annual Revolution Ride, an all-abilities bike ride fundraiser, that raised more than $400K in private and corporate donations over two years.
• Managed all aspects of the Health & Fitness Program at the World Institute on Disability, engaging disabled individuals in improving health through fitness and healthy nutrition.

Concord, California, US

• Managed three weekly Certified Farmers' Markets throughout Alameda County. Supported community education concerning food, nutrition and the sustainability of California agriculture.
• Provided education on food assistance programs and distributed EBT market money (food stamps) as part of a statewide initiative to promote consumption of fruits and vegetables among CalFresh participants.
• Worked with farmers and other vendors to respond to questions and concerns and recruit market participants.
• Worked as a team member during the initial stages of development for a “farmers’ market on wheels” which sought to address issues related to lack of access to fresh, locally-grown produce in the Bay Area. Components of.

Concord, California, US

Master Of Public Health - Mph

Bachelor Of Arts (B.A.), International Studies & Political Science