Followed up with customers to ensure their technical issues are resolved successfully. And  increased Customer satisfaction by 35%Identified customer needs and helped customers use specific product featuresUpdated our internal databases with information about technical issues and useful discussions with customersMonitored customer complaints on social media and reach out to provide assistanceResponded to customer queries in a timely and accurate manner, via email or phoneCommunicated new features and functionalities to customersCollected customer feedback and shared with the Product, Sales and Marketing teamAssisted in training junior Customer Support associates

AI Data Sampling, Analysis and Collection

* Collected, analyzed and entered business data into the company's Databases* Ensured that files are stored adequately for future reference and easy accessibility by authorized users.* Ensured that standard business data practices was implemented. * Ensured Data and information confidentiality. Etcetera.