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King David Prabhakaran Email & Phone Number

Experienced Transition Program Manager | Transforming & Transitioning IT Infrastructures Globally
Location: Chennai, Tamil Nadu, India 6 work roles 1 school
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Role
Experienced Transition Program Manager | Transforming & Transitioning IT Infrastructures Globally
Location
Chennai, Tamil Nadu, India

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King David Prabhakaran is listed as Experienced Transition Program Manager | Transforming & Transitioning IT Infrastructures Globally based in Chennai, Tamil Nadu, India. AeroLeads shows a matched LinkedIn profile for King David Prabhakaran.

King David Prabhakaran previously worked as Transition Program Manager at Tata Consultancy Services and Operations Manager at Tata Consultancy Services. King David Prabhakaran holds Bachelor Of Engineering - Be, Computer Science, Distinction from Anand Institute Of Higher Technology.

Profile bio

About King David Prabhakaran

🚀 Shaping the Future of IT Infrastructure, One Transition at a Time. With over 17 years paving my journey, 14 of which I've dedicated to mastering the art of IT infrastructure services, my career has been an exhilarating ride of growth, learning, and success. A former wizard at Tata Consultancy Services (TCS), I carved my niche as a Transition and Transformation Program Manager, where the blend of innovation and strategy was my canvas.Navigating through the complexities of diverse geographies and industry verticals, I've had the privilege of mentoring spirited teams to steer large and complex transition programs. Delivering top-notch solutions that not only met but exceeded client expectations, has been my forte. My approach? A mix of empathy, understanding, and technical prowess, ensuring projects are not just completed, but cherished.What sets me apart is my unyielding commitment to excellence and a genuine passion for nurturing relationships that lead to tangible results. 🌟If you're intrigued by the prospect of transforming challenges into milestones, let's connect! Together, we can explore avenues of growth and innovation in the ever-evolving landscape of IT infrastructure.

6 roles

King David Prabhakaran work experience

A career timeline built from the work history available for this profile.

Transition Program Manager

India

  • Responsible for all activities to facilitate smooth and effective delivery of Transition & Transformation
  • Reviewing all the Transitions within IT Infrastructure and providing support / guidance as per the industry’s best practices whenever required
  • Conducting audit reviews as part of Program Management Governance
  • Training new Transition and Program Managers
  • Building Knowledge Repository for Transition & Program Management
  • Working closely with pre-sales team to provide inputs to Transition solution with respect to Plan, timelines, risks, etc.… that will address Client’s needs involving the completion of a proposal
Sep 2015 - Apr 2024

Operations Manager

Chennai, Tamil Nadu, India

  • Managed a team of 12 members at onsite (UK) and offshore to take care of day-to-day operations of Windows, VMware, Citrix, Messaging & Active Directory from Client’s location (UK)
  • Took ownership of all Client’s incidents and service requests; Tracked the incidents to a conclusion in line with SLAs and quality standards
  • Managed critical client’s incidents associated with end user communication, activities and any appropriate escalations; Provided information about incident analysis and KPIs via reports
  • Ensured Weekly, Monthly, Quarterly, Half-yearly and annual along with ad-hoc reports are produced and reviewed by key stakeholders regularly
  • Oversee Patch Management, Hardware Tech Refresh, Data Center consolidation, validation, testing, approval and development as per client specifications and documentation
  • Responsible for resources, tasks and dashboard report management
Jan 2014 - Sep 2015

Problem Manager

Chennai, Tamil Nadu, India

  • Managed all problems in accordance with the Problem Management process
  • Minimized the impact of a problem on the availability of services to ensure the quality, accuracy, and timely resolution of problems
  • Taken responsibility to prevent problems and resulting incidents from happening to eliminate recurring incidents and to minimize the impact of incidents that cannot be prevented
  • In-depth investigations were done into IT-related problems to minimize or prevent future breaks in service
  • Conducted detailed analysis of data gathered via the Service Management process to identify underlying issues and to develop effective responses aimed at improving or eliminating such issues
  • Performed reactive and proactive trend analysis of Problem Management
Jan 2011 - Dec 2013

Service Desk Lead

Chennai, Tamil Nadu, India

  • Recorded and tracked all IT related incidents and service requests in Service Now whichever received by phone, email or electronically
  • Classified and prioritized incidents in accordance with service standards set for the department to ensure all requests are dealt with, appropriately
  • Monitored incidents related to IT services and coordinated with the relevant support teams and third parties to ensure resolution within agreed timeframe
  • Performed first level analysis / diagnosis, investigation and resolution of incidents / requests to ensure continued provision of IT
  • Provided a rapid and effective cross-sectional response to major incidents including escalation, follow-through, dissemination of workarounds, resolution advice and closure
  • Effectively followed the ITIL principles for any incidents and provide first time fixes whenever applicable
Feb 2010 - Jan 2011

Senior Process Executive

Chennai, Tamil Nadu, India

  • Technical IT Support for Client’s Retail stores in UK & USA
  • Provided technical assistance for all devices in stores such as computers, printers, AS400 applications, store servers and IPADs
  • Assisted in triage of phone calls and email generated tickets to helpdesk
  • Provided VPN services, troubleshoot and reconfigured services ensuring 24/7 and 100% network connectivity at Client’s retail stores
  • Configuration and troubleshooting of POS, Printer and Network related issues
  • Handled escalations and routed them as per the incident management process
Sep 2008 - Jan 2010

Technical Support Officer

Chennai, Tamil Nadu, India

  • Technical IT support for internet/telecom service issues faced by end users in UK
  • Provided support for Wireless communications, Port forwarding, issues with IE, Software installation, Router installation, Firewall & Anti-virus configuration
  • Activated process and troubleshooting, peripheral devices configuration like Printers and Scanners
  • Installation and Configuration of VPN in end user’s laptops and desktops
Oct 2006 - Sep 2008
1 education record

King David Prabhakaran education

FAQ

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What is King David Prabhakaran's role at their current company?

King David Prabhakaran is listed as Experienced Transition Program Manager | Transforming & Transitioning IT Infrastructures Globally.

Where is King David Prabhakaran based?

King David Prabhakaran is based in Chennai, Tamil Nadu, India.

What companies has King David Prabhakaran worked for?

King David Prabhakaran has worked for Tata Consultancy Services, Cognizant, and Hcl Technologies Solutions Limited.

How can I contact King David Prabhakaran?

You can use AeroLeads to view verified contact signals for King David Prabhakaran, including work email, phone, and LinkedIn data when available.

What schools did King David Prabhakaran attend?

King David Prabhakaran holds Bachelor Of Engineering - Be, Computer Science, Distinction from Anand Institute Of Higher Technology.

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