M Farhan Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

• Managed customer support ORM operations, addressing complaints and inquiries promptly.
• Investigating and resolving billing issues, product defects, and delivery discrepancies to ensure customer satisfaction.
• Capturing orders, tracking, and fulfilling customer orders.
• Handling the refund process for canceled orders.
• Keen ability to identify problems on documents and make quality decisions that facilitate problem resolution and enhance customer satisfaction.
• Collaborated effectively with sales and technical teams to streamline communication and resolve complex issues.

As part of BDA, I was identifying potential customers and responsible for direct revenue generation. I also worked as Counsellor which enhanced my approach towards customers, helped in the development of my pitch, voice modulation and convincing ability.

• Managed social media queries and engagement.
• Responded to customer queries and inquiries, resolving issues on first contact.
• Handled daily escalations case and tickets via call, chat, email, and social media.
• Managed day-to-day tickets on social media platforms.
• Assisted customers with account setup, password resets, and other account-related issues.
• Updated customer information in the company's database and CRM system.