• Oversee operations at 3PL warehouses in the US, Canada, and UK• Successfully launch new international markets – Canada, UK, Europe, China, Australia• Develop SOPs and systems for operational excellence and cost savings with focus on continuous improvement • Ensure high-volume B2B, DTC, and transfer orders are processed, routed, shipped within SLA• Monitor inventory; Monthly inventory reconciliation; Track KPIs and sales performance across all SKUs• Track inbound product shipments; ASN entry, ensure timely receiving and inventorying at 3PL warehouses• Collaborate with Systems, Ecommerce, Digital, Sales and Marketing teams on product launches, promos, and restocks• Manage inbound/outbound freight and international logistics; Authorize SED/SLI/HTS Codes and customs brokerage• Direct returns disposition based on criteria and ensure RTVs/returns are processed within SLA• 3PL site visits for physical counts and meetings with key stakeholders from Leadership and Operations• Oversee kitting for retailer-exclusives (Ulta, Sephora, Nordstrom, Space NK, Target, QVC, Dermstore, Amazon) and rework projects• Work with 3PLs to investigate inventory discrepancies, damages, and avoid shrinkage• Audit 3PL and freight invoices to ensure billings are correct, identify errors, request reimbursement • Partner with Finance to investigate and resolve retailer chargebacks

• Established and managed operations department for Ecommerce business and all aspects of 3PL warehouse management• Streamlined systems and processes to optimize operations with continuous improvement• Performed cost analyses and actualized savings• Sourced manufacturers, vendors, shipping carriers, logistics and supply chain service providers• Communicated daily with 3PL to ensure order fulfillment and returns processing within SLA• Investigated and resolved order issues in Shopify, integrations, WMS• Tracked inbound product shipments, Created ASNs, Ensured timely receiving and inventorying at 3PL warehouse• Monitored inventory; Tracked KPIs and sales performance: Created Daily, Weekly, Monthly, Quarterly KPI/Sales Reports• Forecasted demand driven by data; Reviewed customer and vendor feedback to improve operational and sales strategies• Created and curated Shopify PDPs and Collections; Accurately entered product data, product uploads, imagery, copy, backend details and tags• Performed end-to-end testing and QA for all launches and new feature releases• Responsible for data management, price adjustments, sale pricing, promotions, and discount codes• Merchandised collection grids, re-sorted products according to launches, availability and category• Analyzed site traffic, conversions; Researched market trends, competitor landscape, consumer behavior/demographics• Coordinated Ecommerce, Editorial, lookbook, and product photoshoots• Customer Experience: Responded to inquiries daily – Product info, order status, upcoming launches, promotions

• Responsible for simultaneous Product Development, Production, Costing seasons for celebrity-designer label• Sourced international & domestic manufacturers, vendors, mills, graders, freight forwarders, and carriers; Established and nurtured relationships• Negotiated contractor labor and materials costs; Issued Purchase Orders promptly and on time• Tracked production flows of all SKUs to assure Time & Action calendar adherence; Contingency planning as needed• Updated WIP reports frequently; Communicated all changes promptly to cross-functional teams• Conducted all Pre-Production prototype fittings; Approved all final patterns and specs for Bulk Production• Followed up daily with international & domestic factories, pattern makers, vendors, graders, internal teams• Sourced and Approved raw materials, textiles, trims, labels, components for Bulk Production• Quality Assurance: Inspected finished goods, ensured call-outs were corrected for re-inspection; Final QC• Responsible for finished goods check-in, inventory, distribution logistics• Finalized season-end inventory and final COGS reports for Finance & Accounting

• Measured and prepared Runway and Commercial SMS garments for fittings• Produced Tech Packs in PLM system and Excel, Set up templates and grade rules for all categories• Assisted with bi-weekly fittings for all woven categories: Dresses, tops, pants, skirts, jackets, coats• Recorded comments and photographed garments on fit models and on flat• Managed TOP and Pre-Shipment garment measurements and final approvals• Supervised T-shirt production through all stages: Created Tech Packs, measured garments, communicated spec and construction corrections to factories• Communicated daily with overseas and domestic factories by email and phone• Maintained fit consistency within all product categories with direct impact to sales• Reviewed cutters musts against BOMs in PLM to assure accuracy• Created construction detail and contrast thread color charts for production• Responsible for filing production patterns seasonally

• Purchased fabrics, trims, labeling, packaging supplies for all collections• Communicated with vendors to ensure timely delivery of bulk fabric, trims, labels, supplies• Created Care and Content Label layouts; Approved proofs from vendors• Produced trim packs for Pre-Production Samples and bulk production• Issued UPC files for domestic and international labeling• Updated BOM trim and labeling details in PLM• Created new season Consumption Master file• Sent out fabric swatches for AZO, strength, dry clean testing; Tracked and filed test results

• Worked directly with VP of Development & Production and Production Manager• Coordinated activities between Design Department, Development, and in-house Atelier/Sample Room• Followed up daily with overseas and domestic factories, graders, pleaters, trim suppliers, fabric suppliers• Assisted in managing Sample Room; Managed sewing and patternmaking supply inventories• Generated styles and assigned style numbers for garments across all classifications in PLM program• Created current season collection sketch binders for Design, Development, Production• Tracked and organized all cutting tickets throughout entire sample-making process• Built and maintained Merchandising line sheets for cross-functional departments using InDesign• Organized, sent out, tracked all sample and production patterns for digitizing and grading• Produced fabric reference rings/binders for Creative Director, Design Department, Fabric Buyer• Prepared Pre-Production samples for fittings; Photographed and documented technical details during fittings

• Maintained existing accounts with luxury and designer brands • Established new accounts • Successfully closed sales through client meetings and Première Vision New York trade show• Created and executed marketing and communications strategies

• Participated in key business decision-making and operation of a worker-owned independent business• Responsible for monthly Open-To-Buy budget for exclusively Organic and Natural products• Sourced, researched, planned product assortment for Beauty & Skincare, Bath & Body, Sundries• Ensured all products aligned with company’s ecological, sustainability, ethical, quality, health, and safety standards• Managed strong relationships with manufacturers, vendors, distributors; Cultivated new supplier relationships• Negotiated supplier contracts, costs, delivery terms, payment terms • Forecasted consumer demand; Adjusted product assortment and order volume to reflect forecasts• Determined appropriate margins/markups for products across all categories• Analyzed sales reports; Monitored daily, weekly, quarterly, bi-annual inventories• Project Managed major renovation and expansion of retail floor; Liaison between organization and architecture firm• Served on philanthropic Donations Committee – Donated to charities and non-profit organizations