Michael King Email & Phone Number

Michael King is a Head of Global Operations at Room-Res.com. He possess expertise in online travel, leisure, management, revenue analysis, hotel booking and 25 more skills. Colleagues describe him as "Mike is a self motivated Senior Operations Manager, a person you can trust when you want to be sure that important tasks will be completed in a systematic and precise way. Motivated, efficient and strong person. It's an authentic pleasure working with him. " and "I've worked very closely with Mike for close to 9 years in a number of roles during our time together at HotelClub and Orbitz Worldwide. We started as peers in different geographies and went on to work closely together as part of a global customer service organisation, overseeing numerous offshore and onshore sites. Mike has a lot of professional maturity in the way he approaches his work and has something of a sixth sense for understanding situations and people within a work environment. He also has a rare quality of being naturally very people oriented whilst also having good attention to detail and the ability to build and execute on strategies. Operationally, in the broad spectrum of customer service and contact centre environments, Mike is very savvy and is quickly able to get to the heart of an issue and find workable solutions whilst keeping people on board with him, even if needing to move at a rapid pace sometimes. I've spent many days with Mike on-site at offshore call centre vendor locations and watched him work his magic on teams of people from across many different cultures. He has an ability to relate to people across multiple levels of an organisation and was equally able to connect with folks in Lithuania, France, India and the Philippines. He has a knack of knowing what to say at the right time to generate trust and respect. Unsurprisingly, Mike's managerial style is also very engaging and I've seen first hand how he has been able to relate to a range of different personalities in teams he has led over the years. He has a good eye for talent and has made some very strong hires, sometimes seeing beyond a nervous interview to see the ability of the person within. I've also been alongside Mike when he has had to carry out downsizing initiatives and let people go from his teams. He brings strong awareness of how people are likely to react to this in his approach and has always been able to successfully navigate challenging team situations. In the last period that I've worked with Mike, he moved into a more sales oriented, account management style role. I felt this was an equally good fit for him to the service related and managerial roles he was in previously and he was able to drive a lot of successes and reinvigorate the area he moved into and quick time. I hope very much to work with Mike again in the future. I have great respect for his abilities and his judgement and enjoy the constant energy and insight he brings to the working environment. "

Listed skills include Online Travel, Leisure, Management, Revenue Analysis, and 26 others.