Worked as Technical engineer to identify and implement solutions to problems affecting IT services. Providing 1st/ 2nd Line and some 3rd Line support at face to face to client sites, over the telephonic, remote & internal staff members.Duties:Installation and maintenance of all systems within a client’s environment. Producing documentation on operational, system and user procedures & guidelines. Building, configuration and troubleshooting of server and desktop hardware. Providing advice on selection and purchase of IT equipment. Maintaining maximum availability of supported services for users. Obtaining quotes for supply of goods and services to the clients. Designing, implementing and managing Active Directory.Monitoring the progress of third -party maintenance contract suppliers. Ensuring that support calls are logged and handled effectively and efficiently. Responsible for disaster recovery, closing security loopholes and access levels. Ensure adequate antivirus protection & solutions are maintained and updated.Identify and recommending improvements for E -mail applications & Web-page development.Responsible for Storage & Blade server Implementation. To give Pre-sales support for Clients & internal Staff`s.Hands on experience in Install & Configure Backup software for scheduled Backup and IBM, HP Tape drive Management.

Acting as System Admin to identify and implement solutions to problems affecting IT services. Providing 1st & 2nd Level support.Duties:Installation and maintenance of all systems within a client’s environment.Producing documentation on operational, system and user procedures & guidelines.Maintain the company LAN Network of about 100+ clients

Acting as Service engineer to provide the first level Support. To maintain the AMC customer, Install the Windows and trouble shoot the basic Hardware’s and peripherals.