Francis King'Oo Email & Phone Number

Nairobi County, Kenya

As a Quality Assurance Manager at Soko Inc, I am responsible for implementing and maintaining robust quality management systems to ensure compliance with industry standards. I oversee quality control processes for jewelry manufacturing and electroplating operations, striving for excellence in product quality.To drive continuous improvement, I establish and monitor key quality metrics, identifying opportunities for enhancement. Through effective leadership, I manage a team of quality assurance officers, technicians, and engineers, ensuring their adherence to high-quality standards and fostering a culture of excellence.Regular audits and inspections are conducted under my supervision to identify areas for improvement, and I implement appropriate corrective actions. By collaborating closely with cross-functional teams, I address customer complaints and resolve quality issues promptly, ensuring customer satisfaction and retention.Recognizing the importance of knowledge and skill development, I develop and deliver comprehensive training programs to enhance quality awareness and skills among staff members. Additionally, I apply Lean manufacturing and Six Sigma methodologies to streamline processes and reduce defects, resulting in improved efficiency and productivity.

Kenya

Quality Assurance Lead with a proven track record of implementing robust quality control measures, ensuring high product quality, and driving process improvements. During my tenure, I successfully established stringent requirements for raw materials and intermediate products, guaranteeing compliance with supplier standards. I developed and delivered comprehensive quality training programs, equipping key personnel and supply chain partners with the necessary skills for quality excellence.Conducting thorough failure analysis on customer return products, I effectively managed corrective action reports, identifying root causes and implementing preventive measures. Through close collaboration with the design team, I introduced new components and established product qualification requirements, contributing to enhanced product performance and reliability.An advocate for quality, I implemented quality plans integrated into CAD drawings, ensuring adherence to industry standards and specifications. Proactively addressing customer complaints, I led investigations and implemented corrective actions, driving improvements in customer satisfaction and product quality.To enhance process efficiency, I optimized data collection systems, leveraging statistical process control metrics to improve overall quality and achieve greater statistical efficiency. I am committed to maintaining the highest standards of quality and continuously improving processes to deliver exceptional products. Let's connect and discuss how my expertise can contribute to your organization's quality assurance efforts.

Nairobi County, Kenya

During my tenure as a Quality Assurance Technician, I played a pivotal role in enhancing product quality and process efficiency. I led comprehensive quality training programs for artisans, equipping them with advanced skills in casting and metalworking processes to consistently deliver high-quality output.By implementing effective quality control measures in the electroplating workshop, I achieved a remarkable 32% improvement in efficiency within a span of just three months. Through strategic planning and execution of maintenance activities for electroplating baths, tools, and equipment, I minimized downtime and optimized production capacity.To streamline equipment management processes, I developed and successfully implemented Machine/Equipment ledgers. This initiative facilitated easy access to crucial maintenance information, leading to improved equipment performance and productivity.

Nairobi County, Kenya

As a Unilever Future Leaders Intern at Unilever Kenya, I had the opportunity to spearhead the implementation of world-class manufacturing (W.C.M) practices at the spreads factory, positioning it as a leader in the adoption of manufacturing best practices.To ensure optimal equipment performance, I analyzed daily machine failures, reported findings, and implemented corrective action systems. By minimizing downtime and improving overall equipment efficiency, I significantly enhanced productivity.Recognizing the importance of proactive maintenance, I developed and executed autonomous and preventive maintenance task lists. This approach resulted in optimal equipment performance, reducing unexpected breakdowns and maximizing production capacity.Moreover, I successfully installed the site-wide Factory Operating System, enabling comprehensive monitoring of manufacturing processes. This system provided valuable insights into areas for improvement, leading to enhanced process optimization and increased production efficiency.