Provides first-level support to users by troubleshooting hardware, software, and network issues.Resolves technical problems over the phone, via email, or in person.Documents issues and escalates more complex problems to higher-level support.Installs, configures, and maintains desktop hardware and software.Provides on-site troubleshooting for end-users.Manages peripheral devices like printers, scanners, and mobile devices

Installed, tested, and maintained a variety of electrical equipment including ABB and EATON UPS up to 100KVA. Installed solar panels and batteries to suit customer’s power needs. Discussed with customers to determine solution requirements. Inspected completed installations or repairs prior to finalizing them to ensure they meet applicable codes. Reviewed blueprints or technical documents pertaining to product design or process changes prior to implementation. Collaborated with other engineers on design projects to ensure safety and quality standards were met. Conducted research to develop new materials for use in electrical systems. Provided technical support for the installation and maintenance of various systems. Researched industry trends to develop cost-effective solutions for customer needs. Investigated customer complaints regarding defective products or services related to electrical system operations. Determined power requirements for specific applications based on load calculations and other factors.